Gilles MARTIN

En résumé

Entreprises

• IBM Global Services - Customer Technical Leader

  Bois-Colombes Cedex 2012 - maintenant Manage all technical requirements from customer
  - Advisory role
  - Synchronize IBM delivery teams
  - Responsible about communication toward customer
  - Owner of the change and problem management process
  - Responsible about technical delivery quality, respect of SLA (Svc Level Agreement)
  - Leader during crisis
  
  Achievements
  - Hardware refresh, migration on new Unix servers (AIX pSeries).
  - SAP migrations (R/3 to ECC6 and upgrade BI version).
  - Act as a project manager to implement new hardware to accommodate
  VMware partitions (6 ESX for an amount of 27 Windows/Linux VMs)
  - Customer satisfaction, target reached
  - Contract extension, renewal of customer confidence
  
  
  

• IBM France - IT Specialist

  Bois-Colombes 2002 - maintenant 2011 – Now: Maintenance Coordinator – IBM France (La Gaude)
  
  Responsible to plan critical operations on DANONE informatics systems
  - Organize weekly meeting with customer to share our maintenance needs and negotiate maintenance window.
  - Control and challenge the preparation with the teams assigned, in order to improve our efficiency.
  - Synchronize teams involved on a same operation.
  - Validate the respect of our change process.
  - Manage some projects (tasks identification, resources mobilisation and schedule)
  
  Achievements
  - More than 350 operations realized in week end, on 2011.
  - Integrated Indian teams in our model of week end maintenance management.
  - Less than 4% of maintenances planned failed due to IBM error
  
  
  2008 – 2010: Performance and Capacity Management – IBM France (La Gaude)
  
  Responsible for the capacity plan for DANONE IT systems (more than 500 servers)
  - Definition of the KPIs with internal and customer specialists.
  - Optimization of IBM infrastructure and products in order to collect efficient data.
  - Drive monthly meetings with customer.
  - Actively participate to internal and external audits for ISO20K Certification.
  - Control server activation and deactivation, by applying the process of "Go To Production".
  
  Achievements
  - Created KPIs for systems, storage and SAP.
  - Redaction of standards documents integrated in our process of quality control.
  - Improved our reporting tools in order to integrate the virtualization.
  - Customer satisfaction successfully brought to 96%.
  - 100% compliant on capacity and performance processes, in external audit results for ISO20K Certification.
  2006 – 2008: Tivoli Architect in monitoring solution – IBM France (La Gaude)
  Tivoli products is a solutions family designed to manage IT infrastructure by improving service quality, reducing costs and managing risks
  Administration and Architecture of Tivoli monitoring infrastructure (shared and dedicated)
  - Products level management, analyse products compatibility, load and potential impacts.
  - Architecture of the infrastructure (Tivoli products and DB2 database).
  - Feasibility study and costs estimates (technical and people).
  
  Achievements
  - Active member of the European Tivoli community on validation and deployment of new product.
  - Performed an audit for L’OREAL, on 80 servers, in order to reduce unnecessary alarms and improve the monitoring of critical applications and systems. (Alarms decreased by 20% - no more outages for customer on undetected problems).
  - Built a complete Tivoli monitoring infrastructure for a dedicated customer (SDDC Galeries Lafayette).
  
  
  2002 – 2005: Tivoli Technical Support – IBM France (La Gaude)
  
  - Trainer in Tivoli monitoring solutions for new comers.
  - Support for technical problems in situation of customer crisis.
  - Validation of new solution and realization of User's Guide.
  
  Achievements
  - Participated to the IBM rationalization, with the move of some activities in low cost countries to get a decrease of 20% on infrastructure ‘unit of work’.
  - Elaboration of a monitoring solution in a cluster Windows environment
  

• ALTIOR - IT Specialist Systems & Network

  2000 - 2002 Consultant at IBM - Responsible of monitoring solution for e-business customers
  - Planning of customers requests and planning of their needs.
  - Responsible for a team of 3 people.
  - Improve/Maintain IBM’s infrastructure, based on an international standard.
  

Formations

• IUT Nice Sophia Antipolis

  Nice 1999 - 2000 DU IRI - Ingénierie des Réseaux Informatiques
  
  Administration Système: Windows et Sun Solaris
  Réseau: LAN (protocoles, routeurs, firewall) et WAN
  Gestion de projet
  
  Certifications:
  SUN Solaris 2.7 Administrator
  NORTEL Networks Routers Administrator

Réseau

• Compte Annulé COMPTE ANNULÉ

• Fabien TOLLE

• Frédéric PELE

• Laurent GARCIA

• Matthieu LEPELLEY