La Plaine Saint Denis2015 - maintenantThe LOOK FORWARD project aims to be the platform for all innovative ideas which could revolutionise, in a real way, the fashion and retail industry that we know today :
- A business incubator that welcomes startups having already proved themselves in the sector
- A large-scale international event will take place at the start of 2016 to present the most remarkable initiatives from the startup businesses and brands that are changing their way of producing, distributing and consuming in the fashion industry.
Showroomprive.com
- UX Project Director
La Plaine Saint Denis2014 - maintenant
Showroomprive.com
- Project Director
La Plaine Saint Denis2010 - maintenantE-commerce: Europe #2 online flash/private sales website
Management: 8 people
- Project scheduling, tracking, quality, risk management, co-ordination with
internal team and external partners.
- Multiple ongoing projects :
*Launch and development of mobile strategy (all devices)
*Coordination and deployment (stakeholder) of new countries eshops (UK, Italy, Spain, Portugal, Netherlands)
*Supervision of all payment methods (set up, agreement with acquiring banks and providers)
*Management of electronic payment risk: defining the risk policy, combating fraud (prevention and detection of fraud)
*Improvement of the internal information system tools (WMS, CRM, CMS...)
Showroomprive.com
- Project Manager
La Plaine Saint Denis2009 - 2010
Showroomprive.com
- Customer service Consultant
La Plaine Saint Denis2009 - 2009Monitoring quality to ensure Showroomprive.com most important goal: successful interaction outcomes and satisfied customers.
- Improve the overall productivity of the contact center (Interactive Voice Service (IVS) set up in April 2009, e-mail processing tool set up in February 2009)
- Revamping processes (MRC, refunds methods, new customer speech)
- Training and change management
- Relocation of part of the customer service to Madagascar (offshore platform )
