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Anne BRANCHUT

RENNES

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Rennes ainsi que le résultat des européennes en Ille-et-Vilaine.

En résumé

Highly organized and self motivated professional with significant market research background. Skilled at analyzing large data sets and transforming that into actionable insights.

Mes compétences :
Customer Satisfaction
Loyalty
Management
Market Research
Marketing
Microsoft Project
Microsoft Project Management
Research
research project management

Entreprises

  • Fresh Intelligence - Market research analyst

    2012

  • AIR MILES Reward Program at LoyaltyOne - Research Analyst

    2012 - maintenant

  • Le Louvre - Market research consultant

    2009 - 2009 • Conducted quantitative and qualitative research on customer loyalty program launch: questionnaire design, fieldwork, data manipulation and analysis
    • Delivered statistically reliable results in a short timeframe
    • Provided marketing recommendations and pricing strategy
    Ask for recommendations

  • Ipsos - Market research analyst

    Paris 2009 - maintenant • Managed ad hoc research projects to measure success rate of service innovation
    • Designed questionnaires in order to generate insightful data.
    • Coordinated fieldwork and data collection
    • Analyzed large data sets and created actionable summaries with strategic insights and recommendations
    • Requested and calculated project costs from internal and external suppliers

  • PayPal, eBay Inc. - Customer Insights Analyst

    2007 - 2009 • Measured the European customer satisfaction and loyalty using the Net Promoter Score approach (50,000 surveys per month)
    • Examined trends and patterns, translated data into actionable insights
    • Created and delivered presentations of findings to executive management team and risk stakeholders
    • Planned and led performance review sessions with outsourcers (Tunisia and Philippines) to improve the quality of service
    • Delivered training to supervisors and customer service representative

Formations

Réseau

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