Bernard LACOSTE

En résumé

Entreprises

• Alcatel Lucent - Lean Six Sigma & Continuous Improvements Leader

  Paris 2011 - maintenant  Defines and drives Lean Six Sigma training programs
   Defines Statistical Process Control reports for delivery teams
   Triggers and follows key lean programs
   Lead Black Belt projects
   Work with operations leaders to conduct process capability assessments then identify improvement opportunities.
  
  

• Alcatel Lucent - EMEA Technical Support Business Office - Time Tracking & Teams Efficiency

  Paris 2010 - 2011 Manage a multi-cultural team located in France & Morocco in charge of collecting the working time to be charged.
  Deployment of a new tool & process to track time
  Propose organization improvements to obtain a better efficiency

• Alcatel Lucent - Service Supply Chain - Technical Support - Capacity Planning Project Manager

  Paris 2010 - 2010 • Lead a Bell Lab team of 5 researchers to define and implement a workforce time sharing model in order to optimize the resources allocation
  • Define business requirements of the mathematical model and the tool.
   Analysis of the technical support process applied worldwide, requirements delivered in time
  

• Alcatel Lucent - WCDMA Global Technical Support Leader

  Paris 2008 - 2010 Performance and synchronization management of the different WCDMA technical entities worlwide in order to:
  * monitor and control the support efficiency
  * implement corrective plans and share best practives
  * optimize the technical support structures, supervize the optimization and globalisation plans
  * validate the CAPEX in the Operation Support teams
  
  Interface between the Operational teams and Product development teams in order to guarantee the expertise of technical support teams

• Alcatel Lucent - W-CDMA Utran GPS Quality&Process

  Paris 2006 - 2007 • Define product quality improvement targets in link with other R&D departments
  • Improve level 3 / 4 efficiency and performance from analysis of internal misfunctions
  • Drive the migration of tools and methods in Alcatel-Lucent environment
   TL9000 certifications renewed in a context of migration towards ALU environment
   Deliver a web-based tool to control the day-to-day workload and performance. Lead to improve the support efficiency (resolution rate improved by 5%, root cause analysis)
  

• Nortel - GSM ACCESS BSS Support Senior Manager for EMEA and ASIA

  Toronto 2005 - 2006 In charge of GSM/GPRS/EDGE access network technical support from problem identification until solution design validation and delivery.
  Manage 30 technical support engineers based in France and India.
  Deployment of CMMI process.
  Drive 6 Sigma projects leading to improve by 30% the teams efficiency.
  

• Nortel - Manager of the BSC level 3 support team, GSM Access

  Toronto 2002 - 2005 • Management of 15 engineers, creation and training of new support teams in India and Canada
  • Provide the technical answers to customer's issues in the respect of customer's SLA.
  • Propose improvement axis for software and system architecture teams according to field experiment (RCA Process).
  

• Nortel - Product Support engineer, GSM Access

  Toronto 1998 - 2002 Level 3 support on Nortel GSM Access equipments (OAM et BSS)

Formations

• XL Consultant (Paris)

  Paris 2012 - 2013 Black Belt
  
  Lean six sigma

• ESSEC Business School (Cergy Pontoise)

  Cergy Pontoise 2010 - 2010 Managing Business Program

• Institut Supérieur D'Electronique De Paris (ISEP) (Paris)

  Paris 1995 - 1998 Ingénieur

Réseau

• Antoine CESBRON

• Barnabe MEYER

• David MATEU

• Guillaume HAPULAT

• Philippe ROUDEL

• Van Eeckhout PATRICK

• Véronique BUCHET