Mes compétences :
Service Delivery
Leadership
ITIL
Operations management
ERP
Communication
Pre Sales
Outsourcing
Entreprises
IBM
- Technical Solution Manager
Bois-Colombes 2013 - maintenantDefine and design technical solutions for sales in SO, including strategic outsourcing, network, hardware, cloud....
Required skills :
Architecture & solution design, technical expertise, project management, team work & team lead, customer relationship & business understanding,…
IBM
- Technical sales support on new outsourced deals
Bois-Colombes 2011 - 2013Technical sales support on new outsourced deals :
participate to technical solutions and costings.
- Estimation of administration costs for projects and on-doing services for applications, middleware, databases, OS and Command Center.
- Bring support to sales architects in costing and validations. Special interface between Sales and Delivery services.
- Help customers to understand proposed solutions and the way it is delivered.
IBM
- Manager SAP & Account Manager
Bois-Colombes 2003 - 2011Manager of Center of Competency teams (30 pers) :
· SAP, JDE, Peoplesoft et batch (TWS, $U, Ctrl M)
· operationnal owner in charge of international and french customers (28 customers)
· follow of costs and commitments of services (SLA, ...), crisis management
· management of operational activities and expenses (France & externalised)
· Department leader of IBMers and sub-contractors (operational and administrative)
· externalization of activities to Czech Republic
· customer visits
Manager of Saint Gobain (18 entities).
