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Clémence ESCUDIER

PARIS

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Paris.

En résumé

Mes compétences :
Customer experience
Project Management
Change management
Lean management
Cost optimization
Process optimization
Digital operations
Sales and marketing strategy

Entreprises

  • PIERRE & VACANCES CENTERPARCS - Business Process Improvement Manager

    2014 - 2016 Roles and responsibilities:
    - Implemented BPI new department: identified gaps and improvement opportunities in business processes, proposed a methodology, prioritised projects
    - Led 3 projects with transversal teams (more than 40 people headquarter and field): analysis of the root causes of identified processes, identification of issues and solutions, implementation of solutions and identification of KPI’s to measure improvement
    - Followed a 6 months awareness program to Lean Management methodology (use of main tools in conducted projects)

    Type of projects in Tourism:
    - Process optimisation: analysed 3 process for the time-sharing activity (22 identified solutions, 8 implemented solutions aiming 100k€ of savings for 2016)
    - Customer experience: analysed the process of promotional offers for indirect distribution channels (identified main issues regarding timing and billing)
    - Digital operations: studied digital check-in solutions for customers on site

  • CAPGEMINI CONSULTING - Manager in the Strategy, Marketing and Sales Division

    2006 - 2014 Roles and responsibilities:
    - Managed day-to-day projects: from project planning to implementation
    - Managed teams, clients and providers when required
    - Developed business, gained new clients
    - Other contributions: built and delivered a course on process digitalization for ESSEC students, trained and mentored consultants

    Type of projects in Retail and Corporate Banking, Insurance, Energy & Utilities, Public sector:
    - Customer experience: developed a multichannel client transformation program, defined a client strategy and implemented a client segmentation
    - Process digitalization: defined a paperless model impacting processes from Front to Back Office, implemented a dematerialization program
    - Strategy & Sales: built a 3-year strategic development plan, defined a roadmap to address 5-year business needs, remodelled a 2000 branch network, developed payment strategy program (SEPA)
    - Cost optimization: implemented a 15% cost reduction program
    - Change management: developed a training plan for more than 200 managers,defined a communication plan impacting 3500 employees

  • FROMAGERIES BEL - Assistant product manager for "La vache qui rit" (internship)

    2003 - 2004 - Analyzed the brand performance (panel studies, monthly statistics, forecasts, budget)
    - Organized promotional operations and advertisements for specialized papers (from agency selection to production)
    - Participated to the launch of 2 new products (launching strategy, packaging, couponing)

Formations

  • ESCP Europe

    Paris 2001 - 2005 Master

    - Master in Management – Major Marketing & Strategy
    - Exchange at Asian Institute of Technology, Bangkok Thailand (6 months)

  • Lycée Carnot

    Paris 1999 - 2001 Preparatory school

Réseau

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