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Coralie HOUPLAIN (KESSEDJIAN)

Paris

En résumé

More than a job, a passion for luxury hotels.
The taste of comfort, luxury, design and small details but especially human relationships makes this business a real passionate job.
Work with anticipation and empathy will help all of us to deliver the best of ourselves; through my various positions I always shared to my team this philosophy of customer focus. to drive them to highest possible level

Managing people with integrity and respect allowed me to grow in my career while achieving goals with success.

The most significant of my personality is definitely my creativity. We live in a moving and fast changing world so to differentiate ourselves we must always stay alert and creative.

Mes compétences :
Anticiper
Cohésion d'équipe
Communication
Decider
Fédérer
fidéliser
Impliquer
Le relationnel
Relationnel
travail en équipe
team building
situation analysis
market development
front office
continual monitoring
Value Added Tax
Microsoft PowerPoint
Microsoft Office
Microsoft Excel
Marketing
Manage the operations
Le Meridien Experience
Influenza
GDS
Development of external sales team and elaboration
Development of Marketing and Social Media Plan
Develop the Group
Vente

Entreprises

  • Hyatt Regency Paris Charles de Gaulle - Director of Sales & Marketing

    Paris 2011 - maintenant Elaboration of Annual business plan and sales strategy
    Business strategy with market development and new pricing
    Implementation & continual monitoring for immediate actions
    Anticipation & Action plan to maximize budget guidelines

    Development of Marketing and Social Media Plan
    Train, support, challenge and encourage sales team to achieve their goals and better perform in conversion ratio

    Launch Le Campus A New brand Concept that truly revolutionises the MICE sector
    with a digital approach. A highly creative experience for all professionals whom innovation is a philosophy.
  • HOTEL DUO boutique hotel - Director of Rooms

    2009 - 2009 In charge of the front office and reservation
    Elaboration of new standard
    Creation of GDS, Press realease and room directory
  • Starwood hotels & Resorts - Cluster Director of Sales for Le Meridien hotels in Paris

    Lancaster 2009 - 2011 Le Meridien Etoile 1025 rooms and 21 meeting rooms up to1000 pers ;
    Le Meridien Montparnasse 953 rooms and 20 meeting rooms up to 2000 pers
    Management of a large sales team to achieve overall goals of each property
    Monitoring contracts with PCO on major international conferences
    Set up Le Meridien Experience at Le Meridien Etoile which has been deployed in all Le Meridien hotels as a standard process.
    Participation in reflections with EAME to promote the Starwood program in France "the choice is yours"
    Implement meetings with others Starwood properties in Paris:
    to homogenize standard in MICE sales approach ;
    to communicate efficiently during the flu A H1N1 and the VAT changes
  • Tahiti Nui Travel DMC - Director of groups & incentives

    2003 - 2008 Elaboration of large incentive group program including hotels buy out, charter flights or boats, team building events for overseas company.
    Set up a new marketing strategy with a new positioning: pricing, incentive brochure, uniform, overseas incentive trade show AUS, US, CAN
    Development of the products to ensure a product quality, maximize profitability and fulfil customer needs over the long-term.
    Encourage the sales team to offer new incentive program: personalized, creative, dynamic, customized, and competitive; to offer a unique experience.
    Accomplished 60 % revenue increase in 3 years
  • Starwood hotels & Resorts - Cluster Sales Manager for Starwood hotels & Resorts for hotels in French Polynesia

    Lancaster 2002 - 2002 Development of new business opportunities including Marketing approach
  • Hyatt Regency Paris Charles de Gaulle - Associate Director Of Sales

    Paris 1996 - 2002 Assisting Director of sales into the sales strategy
    Development of external sales team and elaboration of individual business plan

    Events Manager
    Managing MICE groups in a profitable way
    Develop the Group offer: creation of an extension of our dedicated restaurant for groups to increase market share
  • Mercure Paris Montmartre - Sales Manager

    1990 - 1995 Organizing and managing events and meetings contracts

Formations

Réseau

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