Didier CORNET

En résumé

Entreprises

• Xceed contact center - Contact Center Supervisor

  2006 - 2009 Supervision of the French part (4 team leaders, 60 agents) of an international technical support. Measure and ensure on daily basis the targets achievement: Service level, AHT, Abandon rates, adherence, First call resolution, quality of service?. Create, implement and follow up action plans to improve the previous metrics. Coach and give guidance to the team leaders. Generate reports. Define and request needed trainings for the team. Ensure daily communication by phone and by mails with the client and the upper management.

• D'Ieteren My Way - Sales Advisor

  2002 - 2004 Direct sales of cars to private and professional customers.

• DELA Assurances - Regional sales manager

  1999 - 2002 prospection, telemarketing, sales, recruitment of new collaborators, management of a regional Sellers' team. Definition of objectives and incentives, implementation of campaigns to increase the team productivity, ensure and increase the motivation of the team.

• FAI Home Security - Sales representative

  1997 - 1999 Direct sales of domestic alarm systems for private and domestic customers: prospecting, telemarketing, presentations to customers including needs definition, argumentation and closing with contract. After sales follow up, generation of referrals from existing customers,?

Formations

• Université Catholique De Louvain (Louvain La Neuve)

  Louvain La Neuve 1994 - 1996

• Collège Saint-Michel (Bruxelles)

  Bruxelles 1988 - 1994 Math Physique

Réseau

• Boris BOUNGOU

• Celine BERTHEAUME

• Gilbert ROZÈS

• Jean-Marc BOLLON

• Med EL KANDOUSSI

• Sidouni ABDELHAKIM

• Valentin DAVID

• Yannick GUIDEZ