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Microsoft
- Audience Evangelist Manager Education/Academic
Issy-les-Moulineaux.
2015 - maintenant
Evangelize Microsoft Developement technologies to STEM-D schools and students.
Touch audience of student in higher education and K-12 (7 to 14 years old)
Create partnerships with Engineering Schools. Collaborate with incubators for student startups.
Management of Microsoft student Partner porgam (students ambassadors)
Organize Imagine Cup competition in France and Imagine Cup Junior Challenge in France.
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Microsoft
- Product Marketing Manager for Visual studio
Issy-les-Moulineaux.
2013 - 2015
Microsoft Visual Studio and MSDN - Product Marketing Manager for France
Accountable for Developer Tools business revenue ($45M)
As the business owner, manage planning processes, scorecard, campaigns and other marketing activities
Coordinate and execute product launch, Partner readiness and Customer awareness
Coordinate and execute Channel Partners recruitment, readiness and co-marketing activities
Manage 3 telesales for lead generation activities
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Microsoft
- Escalation and Business Manager
Issy-les-Moulineaux.
2010 - 2013
People Management: 12 developer engineers. Direct Management, Performance assessment and Career Development coaching
French Developer Business and Escalation Management: End to End Quality, Reporting and Operational Excellence Management for French Premier Customers’ technical support requests (1000 Incidents/Year) including offshored team in Romania
EMEA Platform Development Business and Escalation Manager: Accountable for the European Support Escalation Services, Premier Customers’ Critical Situations Management and Organization Orchestration (staffing, readiness, processes,…) in collaboration with Microsoft Corp and India
Change management: optimization of resources to meet BtoB customer satisfaction targets within tight economical context
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Microsoft
- Business Operations Manager
Issy-les-Moulineaux.
2008 - 2010
Rhythm of the Business and Business Planning for BtoC Business
- Key indicators (OS Market Share at retail, Online users, revenue, PR visibility) follow up and performance analysis
- Preparation exec business reviews: Windows, Windows Phone, MSN, Bing, Microsoft Advertising
- Communication
- Collaboration/ Synchronization with support organizations: HR, finance, legal
Owner of customer satisfaction subsidiary scorecard metric for end users
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Microsoft
- Manager
Issy-les-Moulineaux.
2007 - 2008
Management of a local team of engineers and Business Manager of an EMEA-wide business with engineers spread across EMEA and India
Change management and crisis management in a challenging business
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Microsoft
- Operations Manager
Issy-les-Moulineaux.
2004 - 2007
Project management in the Development Tools Support team in an EMEA-wide organization and in close collaboration with US teams
Owner of Rhythm of the Business, headcount, budget planning and follow up, creation of activity reports, dashboards and KPI analysis
Readiness: creation and follow up of training plans for EMEA Developer support
Six Sigma Green Belt training
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Microsoft
- Program Manager
Issy-les-Moulineaux.
2000 - 2004
Owner of localized product quality
Influencing US product group making sure that local requirements of French market - technical, legal, cultural- are taken into account for Server products
Project management in an International environment
Synchronization/Collaboration with various departments of Microsoft: technical, legal, marketing and communication
Beta program management: selection and follow up of customers
Creation and follow up of a market research with Novamétrie (French institute of marketing studies and customer surveys) on Messaging and collaboration tools
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Microsoft
- Pre-Sales Engineer
Issy-les-Moulineaux.
1999 - 2000
Pre-sales engineer on Microsoft products
Technical presentations to Microsoft customer events
