Felipe DAGUILA

En résumé

Entreprises

• Google - HEAD APAC gTech Ads

  Paris 2015 - maintenant Digitizing Asia and Making Ads easy.
  
  Managing APAC team (Southeast Asia, Japan, Korea, China, Australia and India) providing world-class implementation and support to customers, sales teams and advertisers in the the Asia Pacific region for Brand, Platforms and Performance products.
  
  # Provide strategic insights and lead continuous improvement efforts in customer service and operations.
  
  # Drive business results by tracking key operational metrics, identifying process improvement opportunities and delivering flawlessly on strategic initiatives.
  
  # Grow and develop talent while providing vision and setting direction for the team.
  
  # Partner with Sales, Sales Operations, other gTech Ads teams to drive continuous innovation and launch new services in a very dynamic environment.

• NTT Data Company - IT Executive Director

  2011 - 2015 everis consulting (an NTT Data Company) ~ One of the top five IT service companies worldwide
  Provide a combination of executive leadership (strategic business planning, operations, finance, staffing, service definition, and performance improvement) and consulting management for a unique firm that requires leaders to own all phases of client engagements-analyzing client needs, presenting proposals, developing and executing solutions, and delivering on promises. Spearhead and execute Business, IT, and Infrastructure services in the U.S. market while managing the company's $1B investment portfolio and controlling $8M-10M P&L. Identify opportunities to fuel revenue and profits. Lead and inspire teams.
  * Built and expanded operations from zero to $2.5M in 12 months across all Business Consulting, IT, and Infrastructure services in the U.S.
  * Skyrocketed revenue 80% and profit margin 7% for IT services by introducing a new market approach and designing streamlined product launch strategies for technology (and top software vendors).
  * Provided strategic leadership and direction as integral member of the Global Executive Committee and in an additional role as Senior Risk Assessment and Audit Advisor for all U.S. projects.
  * Improved performance and morale by producing a career and retention model for cross-functional staff.

• NTT Data Company - Head of IT

  2008 - 2011 everis consulting (an NTT Data Company) ~ One of the top five IT service companies worldwide
  Promoted to oversee technology services in Spain and Brazil. Developed the strategy, product, and service approach and defined the sales and delivery model for working with trusted vendors. Led IT engagements that effectively merged business drivers with leading-edge technology solutions and enhanced products and services by teaming with advertising/marketing agencies. Managed $10M P&L and CAPEX/OPEX budget exceeding $100M.
  * Increased profit margins 10% and drove $10M in additional revenue in one year by restructuring and standardizing vendor relations with three key partners (Oracle, Informatica, and OpenText), and proactively partnering with marketing and digital agencies.
  * Created a Center of Excellence in Brazil that provided clients with highly efficient, cost-effective, and accessible services for technology projects and operations.
  * Collaborated with 10 international business leaders in formulating and implementing a cross-platform, multiple-market value proposition for Big Data, Cloud Computing, Business Architecture, and Customer Centricity solutions that seized the attention of Fortune 500 clients in the U.S. and abroad.
  * Reduced staff attrition 20% by designing a career-specific compensation model for technology professionals.
  * Provided a quality of leadership that resulted in a Service Delivery Award and high-level promotion (ahead of peers) to oversee all operations of the U.S. market.

• NTT Data Company - Senior IT Manager

  2007 - 2008 everis consulting (an NTT Data Company) ~ One of the top five IT service companies worldwide
  Propelled business and practice development to build a profitable organization while providing game-changing IT strategy, business intelligence, architecture, and e-commerce solutions and services to international clients. Managed projects from end to end while serving as advisor-and IT expert to clients, vendors, and employees. Led multinational teams and engagements.
  * Played integral role in reorganizing and transforming the company to meet the needs of a changing economy and evolving technology landscape.
  * Crafted and implemented a digital business model for Fortune 500 company, which generated $10M for the client in 12 months by providing a full-scale solution for IT, business, operations, and organizational management.
  * Developed best practices that increased productivity 30% year over year, reduced project cost/time deviation more than 15%, and resulted in 'quick wins' for new business development among new and existing clients.

• NTT Data Company - IT Manager

  2004 - 2007 everis consulting (an NTT Data Company) ~ One of the top five IT service companies worldwide
  Promoted to IT Manager (from Senior Consultant) in 2006. In partnership with three peers, overhauled the company's way of analyzing, planning, coordinating, and executing projects in an effort to redesign service delivery and reshape the company as a whole. At the same time, assembled and led top-performing teams, managed client relationships, and directed IT engagements from concept through completion, turning around numerous faltering projects within 2-3 weeks.
  * Tackled a major organizational challenge head-on, and created a comprehensive overhaul and retrofit of service delivery methods that redefined the future of the organization.
  * Increased average project profit 7% and customer satisfaction 10% by creating quality assurance practices.
  * Recognized as the youngest manager in the global organization-and earned a series of promotions during tenure that resulted in continual recognition as the youngest Technology Service Line Lead (Senior IT Manager) and youngest Executive Director in company history.
  * Earned the highest 360-degree evaluation in the company.

• Business Knowledge Solutions - Product Manager & IT Coordinator

  2002 - 2004 Provided vision and direction for technology consulting firm specializing in designing and implementing e-commerce solutions and online payment platforms for major corporations. Identified precise business drivers and created global product roadmaps that aligned with corporate strategies and leveraged consumer insights. Led and mobilized a dynamic and dedicated team of product management, engineering, QA, and UX/UI professionals, and coordinated with marketing, merchandising, legal, and finance in executing projects and deliverables. Partnered with French consultants in orchestrating implementations. Trained IT and business users.
  * Achieved the highest profitability in the company-increased overall profit margins 8% in 2 years.
  * Expedited product development processes and introduced best practices, which heightened service availability 10% and cut costs 8%.
  * Implemented an IT Management and Governance solution for the largest financial institution in Brazil with superior on-budget, on-time and on-target results. The $2.5M initiative reduced the Total Cost of Ownership (TCO) of legacy systems 30% and increased efficiency of business impact analysis efforts 50%.

• Glintt - E-Commerce and e-Business Product Lead / Software Engineer

  1999 - 2002 I made a valuable impact early in my career by planning, engineering, and deploying e-commerce solutions as a key member of the engineering team for Glintt (Global Intelligence Technologies), a large technology company with operations in Europe, Latin America, and Africa (publicly traded on NYSE Euronext Lisbon).
  
  To ensure the success of e-business initiatives, I performed in-depth market analysis, usability assessments, and user and A/B testing, and translated qualitative and quantitative data into actionable strategies and usable insights for product development and improvement.
  
  ✔ Expertly designed and implemented €19B product—one of the first end-to-end e-commerce (B2B, B2C) products for the European and Brazilian markets.
  
  ✔ Launched omni-channel service model that reached Net Promoter Score (NPS) of 76 in six months; after rolling out a new version of the product, increased the average conversion rate 4%.
  
  ✔ Introduced service-oriented processes that minimized customer service calls 50% in less than 90 days.
  
  ✔ Received the Top Performer Developer Award.

Formations

• Harvard Business School

  Boston 2014 - 2015 * Executive Education Program for Leadership Development (In Progress)
  Fundação Getulio Vargas (FGV) * Advanced Postgraduate Certificate in IT Management
  University Anhembi Morumbi * Bachelor of Business Information Systems
  Training + Credentials:
  Project Management Professional (PMP), Project Management Institute (PMI) * ITIL v3 Certified
  Business Development, Demand Creation and Valu

Réseau

• Guiochon BRICE

• Jean-Louis CABIRON

• Julien ULRICH

• Landry KILENDA

• Maurice GOPIKIAN

• Valerie POULAILLE

• Wladimir ZANDT