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Felix CHIN

ARLINGTON

En résumé

Experienced service operations manager with over 14 years experience in the IT industry, Online and Internet services technologies and methodologies, Cloud infrastructure, hosted services, project management, people management.

SPECIALTIES
+ Internet Service Operations.
+ Datacenters Infrastructure.
+ Online service delivery.
+ Predictability, availability and reliability.
+ IT Operations.
+ ITIL Service Support and Management Process.
+ Project Management. (Scheduling, planning, coordinating, milestones)
+ NOC/SOC/7x24 Support
+ Payment Card Industry (PCI), Sarbanes-Oxley Compliance (SOX)
+ Vendor management & contract negotiations..

Mes compétences :
ITIL
Manager
Informatique

Entreprises

  • Madison Logic - Director of Global IT

    2016 - maintenant

  • The Washington Post - IT Manager - Helpdesk, Desktop, CMS Infrastructure (Methode)

    2012 - 2016

  • Microsoft China - Service Operations Manager - Online Billing and Transaction Platform

    Issy-les-Moulineaux. 2008 - 2012

  • Microsoft Corp. - Service Operations Lead - Online Services

    Issy-les-Moulineaux. 2005 - 2008

  • Microsoft Corp. - Service Engineer

    Issy-les-Moulineaux. 2000 - 2005

  • Microsoft Corp. - Service Operations Center Analyst and team lead

    Issy-les-Moulineaux. 1998 - 2000

  • WebTV Net - IT Support

    1996 - 1997

Formations

  • University Of California At Berkeley (Rabat)

    Rabat 1989 - 1993

  • De Anza Junior College (Cupertino, California)

    Cupertino, California 1987 - 1988

  • Lycée Technique D'Etat Raspail

    Paris 1984 - 1987

Réseau

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