Impliquée, Autonome, réactive et dynamique, persévérante
Mes compétences :
SAP
Excel
Entreprises
BOSCH AUTOMOTIVE SERVICE SOLUTIONS
- Account Management Sales Support
2011 - maintenantSupport Key Account Managers (4) in their actions. Support for Renault, Nissan, PSA, RCIA Brands
SPX France
- ADV / Customer Service
Lyon2003 - 2011I am dealing with customer service : entering orders (SAP), helping customer in their search, giving assistance to customers, help for technical problems, transport assistance and problems, help the finance department with bills, internal reporting, order analysis. This is a multifunction position which requires organisation, dynamism, good contact with customers, reactivity and resistance to the stress.
Each month and semester I have to fill my figures objectives.
My goal is to satisfy my customers and to give them the best assistance I can. Diplomacy is also requested.
My job is requested a daily use of English
HOMEWORK
- Particular English and French teacher
La Roche-sur-Foron2001 - 2003During this period I was leaving in Venezuela and the United States for personal matter
HOTEL 'LE BRISTOL' (Paris) - Palace Hotel -
- Reservation service assistant
1999 - 2001Position linked to all customers reservations and requests in a Luxury Hotel in Paris
