-
International Executives Center - (Strasbourg, France)
- Team Leader International Research
2010 - 2013
- Recruit, train and manage a team of multilingual HR researchers
- Define the executive search strategy together with the team of HR consultants
- Supervise and coordinate international recruitment and headhunting projects (market mapping, talent identification, direct approach, etc)
- Set clear objectives in terms of project timelines and deliverables
- Develop and share best practice
- Marketing and business support
-
Adecco - Ajilon Consulting - (Strasbourg, France)
- International Project & Bid Manager
2006 - 2009
- Responsible for producing world class business proposals in compliance with the customer’s technical, financial, legal, contractual and deadline requirements.
- Manage the overall production and delivery of documented client responses such as RFI, bids, quotations, technical reports, case studies, pricing matrix, project and service plans (risk plan, quality plan, etc), market and business development opportunities.
- Single point of contact for bid response, best practices, knowledge and project management
- Coordinate all the key team players required to submit the tender including estimators, project and transition managers, service delivery manager, business line managers, etc.
- Ensure that the organisation and governance model, transition plan, risk plan and quality plan are in place, and that they have been reviewed and updated.
- Liaise and collaborate with the Adecco international offices for multi-country projects
-
Alcatel Lucent - (Strasbourg, France)
- Team Leader
2004 - 2006
- Manage a team of 32 people (29 operators, 2 training managers and a quality manager)
- Monitor and control quality and performance through statistics and individual appraisals
- Identify training needs and reorganise the team according to upcoming projects and customers’ needs
- Manage new projects involving for instance the integration of new customers/countries or call centre mergers
- Create and update English documentation related to current and upcoming projects
- Create and update all customers’ specific procedures and proof-read all new and existing English documents
- Liaise with all the team leaders across the Europe & South area
-
Thomson Financial - IDEXEC / InfoUSA (London, UK)
- International Associate
1999 - 2004
- Maintain and enhance a comprehensive marketing database
- Develop and enhance customer relationships while liaising with the sales team.
- Recruit and train new staff in order to cope with our clients’ ever-growing expectations.
- Supervise new international researchers
- Follow up on existing client requests, and identify new business opportunities.
- Participate in marketing & promotional campaigns, and translate the company’s website in three languages.
-Act as a liaison between the London office and the US head office.
-
Thomson Financial Investor Relations (London, UK)
- Market Research Consultant (3-month contract)
1999 - 1999
- Took part in Shareholders ID and perception studies
- Organisation of roadshows both in the UK and abroad
-
Infocorp - (London, UK)
- Market Research Manager (2-month contract)
1998 - 1998
Trained, supervised and motivated a team of French, Swedish and English-speaking market researchers
-
National Car Rental (Minneapolis, USA)
- Consumer Affairs Representative (US & Canada)
1997 - 1998
- Supervised a team of 3 customer service representatives
- Handled French and English calls from Canadian and US customers
- Provided reliable customer service, answered inbound phone inquiries related to marketing and promotional campaigns and provided customer satisfaction summary reports
-
3M (St Paul, USA)
- Trainee in the International Business Development department
1997 - 1997
- Telemarketing and European market research surveys
- Performed customer service analyses and summaries, and prepared financial spreadsheets
- Coordinated customer inquiries with the international 3M companies and the 3M Export field offices
-
Volvo Bus Corporation (Göteborg, Sweden)
- Trainee in the Business Operations department
1996 - 1996
Invoicing, orders and shipping
-
Alcatel CIT (Orléans, France)
- Trainee in the International Logistics department
1995 - 1995
- 4-month project to develop the exports of AMCF (Alcatel Mobile Communication France)
- Assisted with the final and temporary exports of Alcatel CIT
- Dealt with a variety of transport documents such as Bills of Lading, packing lists, certificates of origin
-
Craven Keiller (York, UK)
- Trainee in the Sales & Marketing department
1994 - 1994
- Market surveys
- Contacted prospective customers in Europe
- French, Spanish and Swedish translations
