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Veritas Technologies LLC
- Enterprise Renewal Account Manager
Courbevoie
2015 - maintenant
My duty is to deliver unparalleled information management to French Enterprise market clients through VERITAS availability and insight solutions
♦Driving a high value of renewals by managing the enterprise renewal cycle, which involves Distributors, Partners, Fields Account Managers and End Users.
♦Proactively engage with Customers, establishing and maintaining strong relationships
♦Start with quoting in ORACLE and finish with booking orders
♦Maintain current and accurate account and contact information in SFDC
♦Maintaining knowledge of industry trends and competitive offering (Backup & Recovery, Storage Management, Business Continuity, Archiving, eDiscovery, Disaster Recovery)
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Xerox
- Service Delivery Coordinator, Large Enterprise Operations
Saint-Denis
2012 - 2015
Responsible for coordinating the steady state Service Delivery to major accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction
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Xerox
- Service Desk Representative, Enterprise Print Services
Saint-Denis
2006 - 2012
♦ Account Lead for Schneider contract
♦ Dealt with implementation and launch of Schneider account within the service desk
♦ Former account lead for EMC and WHO contracts
♦ Managing requests for these accounts and reporting to the account team
♦ Providing support for customers' devices globally, mainly UK and France
♦ Providing consumables, dispatching engineers and providing technical advises when relevant
♦ Constant monitoring and updating multiple systems, both Xerox and customer based systems
♦ Taking ownership to all queries and following it through from start to end
♦ Providing excellent customer services to our customer
♦ In the absence of TL/SIE/SDM as a representative agent working on own initiative and taking responsibility for own actions
♦ Standing Team Lead. Dealing with reporting, customers or internal escalations and team management in Team Lead absence
♦ Providing coaching and training to new hires
