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Expeditors International France
- Regional Global Business Process Manager Europe du Sud
Roissy-en-France
2013 - maintenant
- Conduct internal audits for all product/service areas throughout designated Southern Europe Region.
- Facilitate team problem solving and root cause analysis for issues as a result of these audits.
- Conduct training in ISO related areas and guide branches to the resources available.
- Manage audit results and assist with branch analysis and verification.
- Be the point of contact for process developments and tool enhancements within Southern Europe Region.
- Manage, develop and train the Business Process Analyst of the region, to ensure each branch continuous improvement.
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Expeditors International France
- Business Process Analyste
Roissy-en-France
2011 - 2013
- Support the branch to identify and facilitate process improvements through improved efficiencies and quality of existing processes, to reflect in a significant productivity & Customer Service improvement.
- Assist department and branch management in developing and implementing new customer and internal processes that positively impact operations and productivity.
- Analyze existing data and processes to identify opportunities for cost reduction and improved efficiencies.
- Work with Corporate and regional Global Business Process teams to facilitate company wide improvement initiatives as they relate to the branch
- Recommend actions to be taken and support in the execution based on the KPI’s analysis
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Expeditors International France
- Ocean Export Agent
Roissy-en-France
2010 - 2011
- Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Ensure all customers standard operating procedures in place and updated in the data base.
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Expeditors International France
- Air Export Agent
Roissy-en-France
2008 - 2010
- Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Air Export Department.
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export Files and reporting
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).
- Ensure all customers standard operating procedures in place and updated in the data base.
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Expeditors International France
- Ocean Import Agent
Roissy-en-France
2007 - 2008
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Import Files and reporting
- Ensure accurate and timely client and vendors billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Shipping Line, trucking companies and others involved).
- Ensure all customers standard operating procedures in place and updated in the data base.
