Mes compétences :
SAP
Siebel
Sport
Supply chain
Textile
Entreprises
Nike France.
- Nike France. Account Operation Manager
2008 - maintenant
NIKE France
- System specialist - Samples coordinator
PARIS2006 - 2008Nike France. Sales Operations. Samples Coordinator.
Responsible for samples process, from the samples order to the delivery to the customer & liquidation.
Implementation of at once process in a local warehouse:
Improvement of the samples coverage, reduction of response time.
In time at once inventory – Samples tracking -Optimization of samples rotation & profitability.
Pro active & regular communication to sales, BU & management using dedicated tools.
Organizational support for buying days (sport 2000 & ITS), Sales meeting & show room.
Part of the SCORE project (new samples order tool) & Customer Master Rapid Process Improvement Project
NIKE FRANCE
- Sales Operations. Data analyst & system specialist.
PARIS2004 - 2006Nike France. Sales Operations. Data analyst & system specialist.
Responsible for customer database & sales order tools, including training activities.
Technical expertise for process improvement & resolution of system issues:
Standardization of the account set up process. Creation of tool boxes & training pack for reps.
Resolution of business cases (BG, overseas customer…), reporting issues for cross functional accounts, customer lists ….
Responsible for SROC testing, training and implementation in France, Satmetrix (cust. satisfact° measurement) & Market Place Management projects.
NIKE EHQ - Hilversum - Netherlands
- Customer Service France.
2003 - 2003Nike EHQ, Customer Service France.
Customer service representative strategic account App (Go Sport).
