Hélène HÉLÈNE (HAURY)

En résumé

Entreprises

• Convergys - Operations Manager Senior

  Angers (49000) 2016 - maintenant

• Convergys - Operations Manager

  Angers (49000) 2014 - 2016 Responsable des Opérations pour Orange Assistance Technique

• Stream Global Services - Operations Manager

  Angers 2010 - 2016
  Responsable des Opérations sur un portefeuille de comptes client (Expedia, HubOne, Telintrans, Titres Cadeaux, AAAData)

• Stream Global Services - Responsable Projet

  Angers 2006 - 2009 From Client Specifications
  New project implementation in collaboration with Support teams
  Coordination of project plan
  HR >Hiring new agents
  IT/Telecom> client solution implementation
  Process > Change and Problem Management
  Production >Quality and Financial Management
  Quality > KPI definition and follow up
  Training>
  People Management and Performance Development
  Reportings, Analysis and Actions Plan Management
  New Team Managers mentoring
  Customer negociations

• Stream Global Services - Team Manager

  Angers 2002 - 2005 People Management>> Hiring, People development
  Production >> Quality and Performance goal management
  Reportings >>Analysis and Actions Plan Management
  Process >> Change and Problem Management
  Financial objective Management

• NSE Services - Team Leader

  1998 - 2002 Responsable d'une équipe multilingue en charge du suivi de la reparation et la livraison d'imprimantes, scanners, laptops HP en Europe.

Formations

• Université Catholique De L'Ouest IPLV

  Angers 1985 - 1989 Anglais

Réseau

• Antonio BENTO

• Aurélie BIGOT

• Dominique LOISEAU

• Fabrice ROQUES

• Jean-Gilles BERTRAND

• Marie MIELCZAREK

• Nadège GIL

• Regis BARENNES

• Stéphane VAN-WALSCAPPEL