Laetitia BROVELLI

En résumé

Entreprises

• Accor - Asset Manager

  Paris 2010 - maintenant Asset Management– Manage Variable lease contracts with Real estate multi-hotel owners (partly in English)
  
  - Key Accor contact of the 9 main partners for 500 variable leases in 9 countries
  - Coordinated Accor teams on contractual, performance, financial and technical matters
  - Wrote and signed 152 green annex to French Leases
  - Followed-up a €10 million renovation project in la Défense
  

• Accor North America - Stage Qualite et business planning

  Paris 2009 - 2009 Quality/ Business Planning– Developed tools to achieve Operational Consistency in the 1 000 Motel 6 network– Dallas, TX
  
  - Identified of the Gold Standards for an outstanding customer experience through Statistics
  - Developed and implemented GM online training sessions, incentive plan for Area Managers and Technical Engineers, an Organizational Balance Scorecard and an Operational Consistency notation to scan the network
  - Followed-up indicators of the 3-year strategic plan

• Accor - Directeur de projet Adjointe - Distribution

  Paris 2009 - 2010 Distribution/ Global Project– Set-up an outsourced Sales network handling 40k reservation calls a day (in English)
  
  - Operationally coordinated Accor and the outsourcer’s teams in the global transfer of Accor Phone Reservation activities from 9 in-house Contact Centers to 5 offshore Centers (India, Indonesia, Brazil, Morocco, China) answering in 8 languages
  - Fine-tuned KPI & quality frame of the contract with a global leader in Contact Center Solutions
  - Repositioned Central Phone Booking service within Accor Distribution offer

• Roland Berger - Consultant junior

  Paris 2007 - 2008 Strategy– Advised on Change Management, Market entry, Due diligence, Optimization
  
  - Transport & Logistics: French leader doubled its turnover to €3.1 billion through a take-over
  - Service : Low-fare retail due diligence, Pay-TV churn reduction
  - Automobile: Exhaust system market go/ no-go, Optimization of product animation
  

• Gallileo Business Consulting - Consultant junior

  Genève 2006 - 2006 Sales & Marketing- Advised on Sales tracking, Service positioning, Market intelligence, Impact measurement
  
  - Optical clients: the major eyeglass and the major medical gas manufacturers, a buying central
  - Environment clients: the French water-supply and sanitation leader, the French agency for environment
  - Wrote white-paper for the press

Formations

• ESSEC Business School (Cergy Pontoise)

  Cergy Pontoise 2005 - 2009 MBA
  
  Strategy and Innovation in Services (ISIS) - Master Courses at ESSEC International Hospitality Management Institute (IMHI)
  MBA Exchange at the Indian Institute of Management, Bangalore (IIM Bangalore)
  GMAT 730 points
  

• Lycée Hoche

  Versailles 2003 - 2005 Preparatory school with scientific background

• Lycée Franco Allemand

  Buc 2000 - 2003 Franco-German A-level

Réseau

• Alice LOMBARD

• Alice PILLET

• Antoine QUETTEVILLE

• Etienne PLUVINAGE

• Jacques-Henry DE PETIVILLE

• Laetitia CRUZ

• Sabrina GUILLON

• Samar SLIM

• Stephane PETIBON