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Laurent FRAGNAUD

GÖTEBORG (SUÈDE)

En résumé

Develop aftersales services in a local/international environment
Be part of a dynamic team and take new challenges

Mes compétences :
Team management
Aftersales
Autonomy
Self-learning
Electronic and automated systems
Listening
Manage diversity
Presentation skills
Priority setting
Manufacturing
Efficiency and profitability focus
Integrity and trust
Project management
Trucks and automotive industries
Planning
Delegation
Agility
Developing others
Quality problem solving
Customer focus
Execution

Entreprises

  • Volvo Powertrain, AB Volvo, Vénissieux, France - Aftersales manager

    2006 - maintenant AB VOLVO – GLOBAL TRUCKS SALES
    9 years (2006  2015)

    JOBS
    • Diagnostic, parts and service information manager (8 months)
    • Service, repair and maintainability manager (2,5 years)
    • Aftersales ready to serve manager (6 years)

    RESPONSIBILITIES
    • Management 10-17 persons located in Lyon and Göteborg (Sweden)
    • Aftersales projects management (up to 15 persons) to secure products projects launchings
    • Coverage of two trucks brands on extended Europe countries
    • Global workshop process owner, preventive maintenance forum chairman
    • Correct quality and develop preventive maintenance, diagnostic, parts, service, tooling information. Secure dealers documentation deliveries.
    • Create software feature online.
    • Buy and run a competitor trucks fleet
    • Budget: ~7M€.

    KEY ACCOMPLISHMENTS
    • Hire people, build the team and set the business plan. Drive 3 organization changes.
    • Create a process to collect major issues from our dealer front line support functions. 30 team processes have been revisited and updated.
    • Parts & Service Information: ~15 quality and enhancement initiatives delivered in 2014
    • Start and deliver multi-brands convergences projects (process, data and/or IT solutions)
    • Launch a Europe RT/VT workshop survey, a workshop standard time survey and global parts & service information statistics
    • Reach ~6% cost savings on service contracts (5 years) and ~10% saving on Standard Time
    • Secure that our 1200 dealers are ready to serve at the launching of major product changes like Euro 4 in 2006, Euro 5 in 2009. Preparation of Euro 6 launchings done 2013/2014.

  • Renault Trucks - Electrical Manufacturing Projects Manager

    Saint-Priest France 1994 - 2006 RENAULT TRUCKS – MANUFACTURING
    11,5 years (1994  2006)

    JOBS
    • Electrical manufacturing project manager (2 years in Sweden)
    • Industrialization project leader (3 years)
    • Manufacturing projects schedule leader in Europe (3 years)
    • Engineering documentation updates management (3,5 years)

    KEY ACCOMPLISHMENTS
    • Common Renault and Volvo manufacturing projects prerequisites and coordination, focus on productivity (Ex: Software downloading 75% time savings) and ergonomy
    • Secure new electronic systems launchings and update production tests benches.
    • Be the project scheduler for an international projects between France, Nederlands en England with a dashboard, monthly reports and 20 technical functions detailed plannings.
    • Lead weekly meetings with around 10 participants coming from all line organizations and dealing with 20 new trucks changes per week. Optimization of the decision process (time savings 40%), monitoring of the budget and trucks prices impacts.

Formations

Pas de formation renseignée

Réseau

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