Laurent PEPIN

En résumé

Entreprises

• Nokia - Customer Experience Project director for Orange

  Nozay 2016 - maintenant In charge of Customer Experience Project for Orange.

• Alcatel Lucent - GPM EI Telecom

  Paris 2011 - maintenant In charge of EI Telecom full MVNO transformation project execution

• Alcatel Lucent - General Program Manager - Alternate operators

  Paris 2010 - 2011 In charge of all program execution for French alternate operators (Free, NC/Completel, TDF, Monaco Telecom, Hub, OMT, NRJ Mobile, ..)
  · Ensuring efficient program execution to enhance customer satisfaction while securing ALU interests.
  Deeply involved in presales, offer approval. Managing management relationship as well as crisis management.

• Alcatel Lucent - VP convergence - Head of Regional Support Center APAC

  Paris 2008 - 2009 In charge of network operation improvement (improvement of network stability and customer satisfaction ) as well as pre sales development (pipeline creation, offer support and control, Regional
  Units training) for fixed and mobile core network

• Alcatel Lucent - VP Convergence - Head of Regional Support Center Europe and South

  Paris 2007 - 2007 In charge of operation improvement (improvement of network stability and customer satisfaction ) as well as pre sales development (pipeline creation, offer support and control, Regional Units training) for applications (payment, messaging, video, …) and core network
  · Support on EUSO region, EUrope and SOuth (Europe and Africa, south America)

• Alcatel Lucent - Marketing and sales Director ALCATEL Mobile Solution Division

  Paris 2003 - 2006 In charge of Mobile core product strategy, market assessment, product marketing, business support and business development for the whole Mobile core product portfolio
  · Speaker in international conferences and newspaper on market perspectives, Alcatel value proposition

• Alcatel Lucent - Head of Core Network product Line - ALCATEL Mobile Business Unit

  Paris 2001 - 2001 Product definition of all network element part of the Circuit switched solution (MSC, HLR, …)
  · Product Life Cycle leadership; Product definition and evolution

• Alcatel Lucent - Head of tendering team - ALCATEL Switching Tendering department

  Paris 1999 - 2001 In charge of all tenders (RFI and RFQ) for French operators (fixed and mobile).

• France Telecom Orange Labs - Head of validation team - France Telecom FTR&D (former CNET)

  1992 - 1999 Head of validation team of France telecom core suppliers (for France and international subsidiaries)
  · Strongly involved in France Telecom mobile international development (Mobistar, Dutchtone, Globalstar, …

• Alcatel Lucent - Development Engineer - ALCATEL CIT

  Paris 1988 - 1991 Development engineer in charge of N°7 MTP2 software development

Formations

• ESME-Sudria ESME (Paris)

  Paris 1983 - 1988

Réseau

• Eric TESSIER

• Eric VAUX

• Francis EUVÉ

• Georges HAZIZA

• Hélène BOUVIER

• Jean-Louis HUREL

• Laforge ARNAUD

• Philippe BAUD

• Philippe ELIMAS

• Xavier COQUILLAT