Manil ALLAL

En résumé

Entreprises

• IBM - Customer Experience Analytics Consultant

  Bois-Colombes 2016 - maintenant I help clients to deliver a compelling, consistent and relevant digital experience to customers, employees, partners and citizens across any device.
  
  I engage with people who are looking for advanced analytics, comparative benchmarks about competitors and advice them on how top performers are achieving success.
  
  If you want to track and analyze visitor behavior over time, across multiple touch points and channels, and go from insight to personalized marketing action with just a few clicks, feel free to contact me : mallal1@ie.ibm.com

• Apple - Online Store Specialist

  PARIS 2015 - 2016 Recruited to generate sales leads through the Apple Online Store for France, Belgium and Switzerland.
  
  « Just ask » specialist :
  
  - Generating B2C sales leads through the Apple Online Store for France Belgium and Switzerland.
  - Interacting with the customer though multiple channels simultaneously (chat, phone, screen casting and device set up).
  - Delivering a high-level pre and post sales customer service with regards to Apple’s product line and third party products.
  - Creating, building and nurturing relationships with potential customers by providing a unique online sales experience.
  - Understanding the Apple ecosystem and communicating technical aspects of the products in non-technical terms.
  
  Set up specialist :
  
  - Guiding the customers on how to use their new Apple products via a video live stream
  - Certifications : Apple Watch, iPhones, iPads and iPad Pro

• Vente Du Diable.com - Chef de Projet Webmarketing

  2012 - 2014 French e-Commerce, also known as the 1st high tech private sales website
  
  Leading below and above-the-line communication.
  
  Responsibilities :
  • Managing community manager, PR assistant, graphic designer and motion designer.
  • Planning, creating, launching and monitoring communication campaigns, including newsletters, PPC & acquisition campaigns, Facebook Ads, Google Adwords, affiliation, retargeting and radio.
  • Maintaining a positive e-reputation through search engine optimisation and search results monitoring.
  In collaboration with suppliers, buyers, designers, bloggers, IT and customer service.

• E-logik - Business Developer Stagiaire

  Toulouse 2011 - 2011 French e-Commerce, also known as the 1st high tech private sales website
  
  Leading below and above-the-line communication.
  
  Responsibilities :
  • Managing community manager, PR assistant, graphic designer and motion designer.
  • Planning, creating, launching and monitoring communication campaigns, including newsletters, PPC & acquisition campaigns, Facebook Ads, Google Adwords, affiliation, retargeting and radio.
  • Maintaining a positive e-reputation through search engine optimisation and search results monitoring.
  In collaboration with suppliers, buyers, designers, bloggers, IT and customer service.

• Audiogaming - Chargé de Mission Marketing

  Villers Cotterets 2011 - 2012 Mission de conseil marketing pour le compte d'AUDIOGAMING, start-up Toulousaine dédiée aux technologies de bruitages pour le cinéma et les jeux vidéo.
  
  * Rédaction cahier des charges marketing
  * Pilotage "desk research"
  * Qualification base de donnée
  * Rédaction copy strategy
  * Production un "keynote" filmé et diffusé en direct
  * Interface entre le commanditaire et l'équipe de consultants
  * Coordination de travaux étudiants

• Rausi co ltd - Chargé de projet web Stagiaire

  2010 - 2010 French specialist in logistics for e-Commerce businesses
  
  Gaining experience into B2B sales by working closely with IS team and the founder. 
 Services promoted : logistics IS, storage and parcel preparation.
  
  Responsibilities :
  • Researching accounts, identifying key players and generating interest. • Qualifying leads.
  • Making presentations and proposals.

• Chambre de Commerce et d'Industrie de Toulouse - Moniteur Médiathèque

  ROCHEFORT 2010 - 2011 * Gestion de prêts et de retours de livres
  * Archivage

• FNAC Toulouse Wilson - Conseiller clientèle Stagiaire rayon Jeux Vidéo

  2009 - 2009 Missions :
  
  * Développement & soutien des actions de fidélisation ou d’augmentation de la satisfaction clients
  * Conseil clients
  * Mise en avant des services de garanties
  * Réaménagement du linéaire PS3

Formations

• ESC Toulouse M2 VHT

  Toulouse 2011 - 2012 MSc Marketing Management & Communication

• ESC TOULOUSE - Programme Bachelor (Quint Fonsegrives)

  Quint Fonsegrives 2008 - 2011 English Track

Réseau

• Benoit VAYSSE

• David GALIANA

• Fabrice TRON

• Fayçal ELAOUD

• Meriem DOUARA

• Morgane MASUREL

• Olivier BENSOUSSAN

• Valentin RONDEAU

• Yvan SERRANO-CLASTRES