Marika MCLAUGHLIN

En résumé

Entreprises

• Yarra Trams - Team Manager, Administrative Services

  2014 - maintenant

• Yarra trams - Team Manager Administrative Services

  2014 - maintenant Manager of the Administrative Team at Yarra Trams

• Yarra Trams - Executive Assistant to the Chief Executive Officer

  2013 - 2014 Provide executive assistance to the Chief Executive Officer, Director of Infrastructure and Director of Rolling Stock.
  * Busy Diary management for Executives.
  * Company wide Travel arrangements.
  * Office Management for the Head Office. ;
  * Events organisation (Conferences, Team meetings and events). ;
  * Creation of Admin support systems and manuals for the Executive Assistant roles. ;
  * Process mapping of procedures for the Admin department. ;
  * Correspondence and general administration. ;
  * Catering management for the departments.
  * Manage the receptionist, ongoing coaching.
  
  Highlight: Mapped all processes attached to the Executive Assistant roles in the company. Proposed improvements and created manuals for each procedure ``manual for the executive assistant''

• Yarra trams - Office & Facilities Administrator & Personal Assistant

  2009 - 2013 Provide executive assistance to the Chief Operating Officer, Director of Rolling Stock and Network Strategy Director, based at the Operations Centre.
  * Busy Diary management for Executives.
  * Manage the receptionist, ongoing coaching. ;
  * Manage maintenance contractors for the facilities. This includes resolving and managing day to day issues (plumbing, landlord issues, garden, air conditioning, security).
  * Manage the stationary orders and supplies, petty cash reconciliation and expenses claims for staff and management team. Follow-up on budget for the building facilities.
  * Events organisation (Conferences, Team meetings and events).
  * Prepare/collate written documentation for meetings (e.g.; Board papers, minutes and business proposals).
  * Organise the preparation of highly confidential and sensitive documentation for management meetings.
  
  Highlight: Coordination of the successfully Business Planning event 2013-2016 involving 150 staff.
  Successfully organised the Service delivery conferences in 2010 and 2011.

• Transdev plc - Personal Assistant to the Corporate Services Director and the UK Tram Director

  Issy-les-Moulineaux 2006 - 2008 Working for Transdev plc, the wholly owned subsidiary of Transdev SA, France, the ability to work, and be equally competent in French and English was the major requisite for my position.
  * Busy diary management and meeting organisation of the management team.
  * Travel arrangements using research to ensure most cost effective deals.
  * Translation of various communication documents from the Head Office.
  * Provide simultaneous translation at meetings. ;
  * Proof-reading and quality control of internal and external communication documents.
  
  Highlight: Designed and managed a company-wide archiving system
  Organised the refurbishment and move of the Head Office management Team

• GLPC International ltd - Personal Assistant to the General Manager

  2005 - 2006 * Busy diary management for the General Manager and Managing Director.
  * Providing after sales customer service to UK customers.
  * New Account Opening, receiving and processing customers orders.
  * Commercial correspondence, translation.
  * Office Management duties.
  
  Highlight: Worked on a project creation and installation of the furniture display ``Camille d'Aubance'' in Harrods

• JAI KUDO - French speaking Customer service Administrator

  2004 - 2005 * Receiving and processing orders. ;
  * Providing after sales customer service to French speaking customers.
  * Acted as liaison with the Despatch and Returns Department on a variety of customer service issues including arranging pickups and despatch of approvals, monitoring status of returns, and ensuring parcels are picked up from the customer.
  * Compiling Monthly Report of the returns for each country.
  * Commercial correspondence, translation.
  
  Highlight: Created a whole new access database for credit control management and customer's payments & follow-up

• Ets Vayssiere - Sales Assistant

  2003 - 2003 (Ets Vayssiere, Albi France) Sales Assistant in a crockery and tableware shop.

• Sud Carto Ingenierie - Personal assistant to Managing Director

  2003 - 2003

• SEPPIC - Personal assistant to the Engineering Director

  2003 - 2003

• Incursion Voyages - Webmaster

  2002 - 2003

• EURESAS - Personal Assistant

  2000 - 2002

Formations

• ESICAD

  Labege 2000 - 2002 BTS Assistante de Gestion