-
The Owl's Nest
- Office Manager
2015 - 2015
• Provided general support, encouragement, and development to all office staff
• Headed a diverse office of 12 employees in 4 departments
• Overhauled database and record keeping system for 5000+ files
• Implemented online payment system for clients
• Increased Google Grant advertising funds x4
• Established first official Policies and Procedures manual for organization
• Harmonized brand image (e.g. website, forms, promotional material)
• Managed multiple projects simultaneously with little to no supervision
-
Starbucks
- Barista
Paris
2015 - 2015
• Improved work flow by rearranging and setting up production stations
• Assisted patrons in finding seats inside the coffee shop and take their orders
• Educated customers about the history of each coffee blend when inquired
• Gave samples of pastries and food items creating sales opportunities
• Led coffee tastings with customers to promote seasonal coffees and boost sales
• Ensured the swift recovery of all negative customer experiences as they might have occurred
• Accurately and efficiently handled large volumes of customer orders, both at point of sale and beverage production
• Ensured that Starbucks merchandising and signing standards are followed appropriately
• Ensured cleanliness and sanitization of all work areas
• Made sure that coffee brewing equipment was cleaned, sanitized and maintained properly on a constant basis
-
Starbucks
- Barista Trainer
Paris
2010 - 2014
• Trained 12+ employees in addition to standard barista responsibilities
• Assisted with new store location setup and opening
• Coached new employees on skills and practices necessary to become a successful part of the Starbucks team
• Subject matter expert in all company practices, customer service policies, beverages, and coffee varieties
• Assisted patrons in finding seats inside the coffee shop and take their orders
• Educated customers about the history of each coffee blend when inquired
• Gave samples of pastries and food items creating sales opportunities
• Led coffee tastings with customers to promote seasonal coffees and boost sales
• Ensured the swift recovery of all negative customer experiences as they might have occurred
• Accurately and efficiently handled large volumes of customer orders, both at point of sale and beverage production
• Ensured that Starbucks merchandising and signing standards are followed appropriately
• Ensured cleanliness and sanitization of all work areas
• Made sure that coffee brewing equipment was cleaned, sanitized and maintained properly on a constant basis
-
The Owl's Nest
- Admissions Assistant
2010 - 2011
• Obtained applicant information by screening potential clients and interviewing incoming clients; evaluated then accepted or rejected potential residents; referred patients and family to other programs and institutions when necessary
• Admitted residents by completing admission and financial responsibility forms; coordinated and arranged intake process with administration and program staff; completed entire intake process on arrival
• Resolved resident/family dissatisfactions by investigating concerns promptly
• Effectively managed large amounts of incoming calls
• Kept accurate records and documented calls and discussions
