Boulogne-Billancourt 2015 - 2015Developing and reporting project plans and status updates to top management.
Designing and implementing SharePoint sites and prepared forecasted budgets by configuring
users, groups and permissions in domain controller.
Working in both ad-hoc and complex report environments using SAP business objects XI 3.1
Deployed a solution using Excel Macro for managing three different databases and ensuring
refining reports for the business needs of workforce/workload analysis.
CSS Corp
- Senior IT Network Support
2011 - 2013Level 2 support of managing client backup data to ensure successful storage and enterprise
network issues through on-call and remote access dealing with LAN/WAN issues etc
Contributing for deployment of security devices like checkpoint firewalls and interacting with
clients in drafting call flow processes, handling escalations and managing RMA for SOHO
products
Handling networking & configuration of TCP/IP and performing testing of any new hardware &
software
Managing Cisco & HP switch configuration in particular VLAN configuration/troubleshooting
Maintaining quality in service provided to customer and personal metrics to meet KPI goals
Highlights
Worked with enterprise managers to analyze computing and network needs and run diagnostics
on systems for system stability in a challenging 24*7 environment
Provided pre-sales and post-sales technical consulting for UK and USA clients with CSAT of
4.75/5
In-depth knowledge and practical experience on Layer3 routing and layer2 switching
