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Mohamed SOW

DAKAR

En résumé

Challenges, complex problems resolution aptitude, marketing & sales strategy, Managing strategy formulation and implementation
Areas:
Insurance, ICT, Telecoms: B2B products (Mobile Voice, Data, Fix, A2P & CRM solutions)..
Compétences :
- Business Development, Strategy, Business Process Management, Customer Service Support, Account Management, Device Management, Supply Chain Support,Team Management, Project Management, implementation of B2B strategic partnership

Mes compétences :
Conseil en management

Entreprises

  • Tigo Business Sénégal - B2B Customer Support Supervisor

    2015 - maintenant Customer Service Support: Complaint Handilng, SLA Management, Incident Management

  • Tigo business Sénégal - BUSINESS PROCESS MANAGEMENT SUPPORT

    2014 - 2015 Customer lifecycle
    process building
    partnership project support

  • Tigo business sénégal - ACCOUNT MANAGER

    2013 - 2013 Gestion de compte clients B2B & B2C, développement portefeuille
    Fidélisation /stratégie anti-churn

  • Tigo - SALES REP

    2009 - 2012 vente de solutions telecoms
    prospection de clients corporate et organisations

Formations

  • Institut Supérieur Management (Dakar)

    Dakar 2005 - 2007

  • Institut Supérieur Management (Dakar)

    Dakar 2002 - 2005 Bachelor en MARKETING - COMMUNICATION

Réseau

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