-
Schneider Electric
- Global ITSM Process Head
Rueil Malmaison
2017 - maintenant
Design, Implement, Deploy, Socialize, Audit and Improve IT Delivery processes in the eco-system of global internal & external IT Suppliers, resulting IT services to respond the end to end Business expectations.
-
Schneider Electric
- Process & Tools Lead - Multi-Sourcing Integration
Rueil Malmaison
2015 - 2017
Design, Implement, Deploy, Socialize, Audit and Improve IT Delivery processes in the eco-system of global internal & external IT Suppliers, resulting IT services to respond the end to end Business expectations.
-
Schneider Electric
- Project Transformation Lead
Rueil Malmaison
2009 - 2015
Move to the Cloud – 600 servers
Windows 7 emergency deployment – Zero Touch – 40 000 machines
New OS (Windows 7) standardization & implementation
Mobile Device Management & BYOD implementation (incl. ExCom)
Europe Hardware and Software standards management
VDI for Top Executives (ExCom)
Global Videoconferencing service deployment (incl. ExCom)
Antivirus/Endpoint protection deployment – 25 000 machines
European IT Governance team for outsourced IT services
APC IT services transformation and outsourcing
Global Service Desk tool implementation
IT Security Awareness program
Contract Management
-
APC-MGE
- End User Operations Manager France
2007 - 2009
Insourcing of IT Services
Support operations and team implementation
Management of 10 direct reports, from Service Desk to Projects Managers
Delivery of IT Services
Telecoms management
Business Relations
IT Costs control
Global Service Desk implementation
-
Apc By Schneider Electric
- IT Manager
Rueil-Malmaison
1998 - 2007
France, Spain, Czech Republic
Delivery of IT Services
Telecoms management
Business Relations
EMEA IT efficiency Projects
IT Costs forecasting
Global Service Desk creation
SOX Compliancy
Office Moves
