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Grand Prairie Wines LLC
- Co-fondateur
2017 - maintenant
Distibrution de vins français et Champagne en Iowa
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PC Consulting Services
- Fondateur
Adel
2016 - maintenant
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Primfil America, Inc.
- Director of operations
2014 - 2016
Development of Primfil International activities in the Americas and in Europe
Development of the global merchandising for the Primfil Group
Management of suppliers relations
Managemeent of events/exhibits in Europe and North America
Ovierview of new products development
Development of new exhibit roducts
Management of Human Resources
Development and management of the online ticketing platform
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Hyland Software
- Quality Assurance Manager
2012 - 2013
Developed the team's vision the development of localization in new languages or new verticals.
Defined and implemented new testing strategies in order to improve the quality of the software.
Design of training programs for the team and followed up on employees development.
Designed training programs about software localization for other departments of the company.
Coached team members to develop their competencies.
Provided or overview assistance to sales requests linked to software localization and managed technical support requests for assistance for international issues.
Met with development to improve the software localization for new markets or new verticals.
Responsible for the software interface translation efforts
Responsible for providing localized demos to the sales teams.
Involved in several international projects with high level customers.
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Hyland Software
- Quality Assurance Team Leader - International
2010 - 2012
Developed the team's vision the development of localization in new languages.
Designed training programs for the team and followed up on employees development.
Designed training programs about software localization for other departments of the company.
Assigned testing requests to team members.
Coached team member to develop their competencies.
Provided assistance to sales requests linked to software localization and manage technical support requests for assistance for international issues.
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Hyland Software
- Quality Assurance Representative
2008 - 2010
Tested the Java Client, developed the test plan and proper data to execute it.
Tested the OnBase Web Client and performed various regression tests.
Developed tests plans and test data and put in place a more robust testing infrastructure.
Assisted junior testers on Arabic and Korean localization testing.
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AVE Intervision
- IT Manager
2006 - 2007
Organized and managed the technical support. This included the supervision and management of the data center and of our Linux servers hosting the Amvonet solutions.
Defined the infrastructure of customer's installation, creating service offer for customers.
Managed development projects and coordinated the offshore development teams in Russia and India.
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Fat Cat Inc
- IT Manager
2002 - 2006
Developed and over viewed support the IT and communication infrastructure (Windows 2003 platform, SQL 2000, Dynamics, Terminal Server, Windows 2000/XP, Mac OSX, Exchange 2003 Server, Blackberry Server)
Implemented and managed the security layers and support (Firewall, AVG Antivirus platform, C-A eTrust antispyware platform)
Advised the board on the strategic IT projects such as knowledge management and information management.
Implemented and maintained the company Intranet and SharePoint sites
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Infynia.com
- IT Manager
2000 - 2002
Developed the security team and services.
Implemented CHX-I firewalls, designed security infrastructure and trained the security team.
Supervised and train the team of 10 to 15 technicians, providing second level support to technicians and customers on Windows infrastructure (servers and desktops), Exchange Server, communication, networking components and backup systems.
Advised the board in defining the IT strategy of the company.
Provided consulting to customers about IT strategy and implementation.
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Les Estimateurs Professionels Leroux, Beaudry, Picard
- Network Administrator
1998 - 2000
Managed the network and communication (Windows servers and desktops, Exchange Server, SQL Server)
Provided technical support to users on Windows, Office products and Access databases.
Developed the website.
Maintained applications in Access 2.0 and Access 95/97.
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Ingram Micro
- Hotline Engineer
LESQUIN CEDEX
1996 - 1998
Provided 1st and 2nd level support for customers, sales and marketing services on desktop hardware and software sold at Ingram Micro France.
Provided 1st and 2nd level support for customers, sales and marketing services on servers hardware, networking hardware and server peripherals sold at Ingram Micro France.
Provided training for sales and marketing services.
Provided specific training for partners and customer technicians
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SIDEC Informatique SARL
- Programmer - Technician
1994 - 1996
Developed and maintained in 4G language Magic and in Access various type of application for services and industry verticals.
Installed and configured Windows-based computers and servers.
Supported Windows-based computers, hardware and software.
Provided training on MS Windows and MS Office for our customers.
