Phillip SMITH

En résumé

Entreprises

• Orange Business Services - Directeur Adjoint: Private Cloud Services

  Paris 2013 - maintenant Business Operations
  Account Business Unit Adjoint
  

• Orange Business Services - Business Operations Manager ITSS EMEA

  2012 - 2012 M2M BU management and transition from Central to Regional model
  EMEA/Americas BU Process management & transition

• Orange Business Services - Head M2M International BU ITSS

  2009 - 2011 Creation and management of the M2M International BU for Orange Business Services

  Adjoint to Head of Region for ITSS (EMEA & Americas)

• Orange Business Services - Head Major Programmes ITS BU EMEA & Americas

  2008 - 2009 Responsible for major programme success for the ITSS BU
 Adjoint to Head of EMEA & Americas BU

• Orange Business Services - Head of Asia Pacific Region, ITS Business Unit

  2006 - 2008 Mission: Customer Facing
  Management of the Asia Pacific Region ITS Business Unit for Orange Business Services, (formally Equant).
  
  Align the BU with the 4 regional sales departments and indirect channels creating and implementing improvement plans for each. Addressing visibility, portfolio, pricing, staffing and training on services; how to sell and deliver them.
  
  Create an alliance of IT services representatives across Orange Business Services Professional Services.
  
  Reorganise and build a team in Asia Pacific to support growth
  Double the IT Services Business Unit Revenues in 2007

• Orange Business Services - Head of Global Customer Transition

  2001 - 2006 Mission:
  Management of the project teams responsible for the delivery of Messaging, Hosting and Security solutions for Orange Business Services, (formally Equant).
  
  Merge 4 project management teams (AMRs, APA, France & EUMA), whilst improving Project Management capability
  
  Standardise process, globalise the team, forge new and reinforce existing relationships with other departments and suppliers, change skills mix in the teams from technical to business bias.
  
  Take ownership, improve efficiency and install controls for the order management process
  
  Delivered 66Million euros of new Business in 2004 and grew that to over 75Million in 2005.
  
  Exceeded 85% on time, 90% on budget and 12% under.

• SITA Equant Joint Venture - Director IT Operations

  2000 - 2001 Mission
  Prepare the operation for merger with Global one and Equant, rationalising - wherever possible
  o cost of ownership in data centres
  
  o applications
  
  o LAN services and desk top.
  
  Operate with 3rd Party Suppliers in complex service relationships.
  
  Key Achievements:
  Saved 1.1 Million USD on desk top contract for France by addressing
  o the performance against SLA
  
  o simplifying roles and responsibilities between supplier, internal IT teams and the user community
  
  o implementing an active asset management system
  Increased SLA adherence and performance of Corporate Systems by deploying global monitoring system and “Follow the Sun” Console – previously failed twice
  
  Operational deployment of a global call management system.
  
  Saved of 1,4M USD over 2 years by rationalising SAN technology across 2 data centres.

• Equant Application Services - Principal Consultant

  1998 - 2000 IS Consultant to the Airline and Travel industries majoring in Electronic Trading, Middleware Solutions and complex Project Management.
  Mission: Customer Facing
  Salvage a 10M USD outsourced development of an application, (6months in), whose objective was to consolidate and replace the supply chain systems and processes of a large Telco with a single integrated solution.
  
  Key Achievements:
  Project Stopped and rescoped.
  Reuse of 3M USD of hardware and software within 9 months
  Deployment of a prototyped (oracle) solution for 50% of the processes on a fixed price contract.
  System rolled out globally (every major city world wide) – removing local processes and systems

• Fujitsu ICL - Corporate Programme Manager

  Asnières sur Seine 1996 - 1998 Mission: Internal
  Deployment of Processes and Systems to secure and manage inter company and cross border trading between operating companies within the ICL group.
  
  Key Achievements:
  Quick win deployment of an excel based spreadsheet process for reconciliation of accounts (monthly). Subsequent deployment of a Hyperion based solution to replace the quick win.
  
  Deployment of internal and external EDI trading architecture and processes between operating companies systems (trading agreements and standard systems interfaces.
  
  Deployment of a standardized COLD storage system reducing disk space and paper archiving requirements corporately and allowing the swift access of trading document images.

Formations

• University Of Huddersfield (Huddersfield)

  Huddersfield 1982 - 1986 Applying Prototyping metyhodolgies. Human Interface Studies

Réseau

• Benoit DELIGNY

• Benoit MULLER

• Corinne BENCHETRIT

• Démontant OLIVIER

• Denis FERGEAU

• Gérard STARNINI

• Jean-Pierre DUVERGÉ *

• Mark CHALLONER

• Séverine NUGUES