Mes compétences :
CATIA
Automobile
PLM
Chef de projet
DELMIA
Entreprises
Airbus Helicopters
- Information Management
2012 - maintenant Responsible for the Managed Print Services contract for Airbus Helicopters Group (France & Germany)
Representing Airbus Helicopters during Managed Print Services contract renewal
Project Manager for the Windows 7 Migration for the Airbus Helicopters Group
Managing and coordinating all deployments or refresh project for Airbus Helicopters
Managing the application packaging team for Airbus Helicopters
T-Systems / Eurocopter
- International Service Delivery Manager
2010 - 2012As Service Delivery Manager, I was the Operational Responsible and accountable for the quality (KPI's, OLA, OTD, ...) of the service delivered for the customer.
My responsibilities and tasks were :
* Plan and control service provision in terms of time / quality / costs
Commission internal and external delivery, including order processing
Agree measures to increase efficiency from customer perspective in collaboration with Service Levels
Lead-Incident, lead-problem and escalation management
Quality management (optimization of service purchases)
Contract quality monitoring
Communication / reports
Regular communication with customer (technical/operational) in collaboration with CBM (Customer Business Manager)
Regular communication with delivery unit and CBM on performance and quality
Supply agreed billing data
Customer reporting / SLA monitoring in accordance with customer requirements, management reporting (technical and SLA)
Involvement at the latest from sales stage IV
Approvals for delivery model (feasibility, time, quality, budget)
Coordination of budgets and forecast on existing business for OE, Revenue and with CBM for customer order result
Optimization and control of the whole production costs (ILV and COGS) on contract and customer level
Cost management on delivery order with delivery units
Responsibility for order management and controlling (internal and external)
Recommend portfolio consolidation and standardization, define KPIs and obtain benchmarks
I was in direct relation with the Eurocopter representative, in charge of managing the customer demands with the support of the internal teams (IM Architect, Expert, Cost Controling, etc...)
Eurocopter / T-Systems France
- Consultant PLM / Chef de Projet PLM
2009 - 2009
CATIA V5 & VPM deployment Project Manager for the EUROCOPTER Group
Coordination and management of the resources, as well as, the various tasks required for the project completion
Definition and follow-up of the project running budget according to the requirements and workload defined by the Support, IT and Engineering Departments
In charge of the planning for the project follow-up meetings and for the internal and external communication
Creation of a provisional planning of the various actions for the 3 Departments involved (Support, IT and Engineering)
Renault Trucks / T-Systems
- PLM Manager - Departement Cabine Engineering Lyon
2008 - 2008 In charge of the weekly communication to the Department board on projects progresses, issues and definition of the list of actions to be taken
Ensure the deployment of CAD/CAM & PLM Solutions in the best conditions with respect to the final users and Department requirements
Representing the Cabin Engineering Lyon Department within the Global PLM network
Act as CAD Coordinator and represent the Cabin Department within the Global IT Correspondent network
Being the Single Point of Contact between the different Departments taking part in the vehicle projects
Participate to the definition of the projects perimeter as a support of the global coordinator
In charge of the training planning according to the needs of the department projects
T-Systems France
- Consultant
ST DENIS2007 - 2012En dehors de mes prestations chez les clients, je suis responsable des actions d'avant-vente et de prospect pour les solutions de simulation DELMIA.
J'assure le support techniques des forces commerciales lors des demonstrations ou des phases de tests de nos clients.
Réalisation des différents scénario de formation pour les différents ateliers contenus dans la solution DELMIA.
DELMIA UK
- Manufacturing Solutions Consultant
2005 - 2007 Responsible for the delivery of bespoke DELMIA V5 Robotics, Human, DPM-Assembly, etc .. Simulation Suite training to DELMIA customer base
Provide a first level of technical support to all DELMIA front end users, and business partners in relation to operational and technical queries
Conduct business capability analysis, illustration of recommendations to solutions proposed to meet customer need
Responsible for customer account review collaboration of services, training, validation and other opportunities
Managed initiatives through the engineering project based on V5 solutions in order to generate FIA -AS9102 reports.
MDTVISION
- Ingénieur d'Application
2000 - 2005
Managed initiatives through the engineering project life cycle using Prelude Inspection and CATIA V5 (reverse engineering) software applications
Responsible for the management of a technician team in order to deliver project objectives
Monitored and controlled project deliverables, time scales and constraints to ensure the successful delivery of change initiatives
Established and maintained firm working relationships with business associates through the project life cycle in order to meet customer need
Formations
Napier University (Edinburgh)
Edinburgh1997 - 1999Bachelor of Engineering (Hons.)
