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Sandai PORTEL

SAINT OUEN L'AUMONE

En résumé

Mes compétences :
Adobe Photoshop
HTML

Entreprises

  • Appen - Responsable Qualité

    2014 - maintenant Control judges rating using auditing tool. UHRS
    Make sure that judges’ production rate and quality meet our customers’ service level requirements
    Deal with judge’s audit appealing, Manage judge’s evaluations

  • PHOTOBOX - Support and Helpdesk Manager

    Sartrouville. 2011 - 2014 - Manage support procedures update
    - Follow KPI and set SLA target for outsourcers
    - support procedure integration at corporate level
    - SAD follow up

  • Techteam Stephanini - Support Supervisor

    2011 - 2011 - Support team managment
    - Project Managment
    - Deal with client
    - New employee recruitment
    - Procedure managment

  • SGCIB - SSO and OUTLOOK Support Manager

    PARIS 2010 - 2011 - Manage support team
    - Project managment
    - Deal with client
    - Report presentation

  • Dassault Systemes - Helpdesk Manager

    Vélizy-Villacoublay 2008 - 2010 En infogérence chez Dassault System, j'etais garant du service fourni aux utilisateurs. Avec une équipe de 10 techniciens à manager.
    - suivi des métriques de production
    - gestion de l'evolution des techniciens
    - présentation des rapports
    - animation des COPIL.

  • DELL - Supervisor

    MONTPELLIER 2006 - 2008 - Presto Supervisor
    - Manage support team
    - Manage sales team
    - Project managment
    - Turnover follow up (daily meeting to review incoming revenue)
    - Report presentation
    - Deal with angry customers

  • AREAS ASSURANCES - Technicien informatique

    2005 - 2006 Hotliner with some project managment.
    On site server NT4 to 2003 Migration to validate procedures.

Formations

Pas de formation renseignée

Réseau

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