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Santos MIGUEL

RIO DE JANEIRO

En résumé

Graduated in Computer Science. Fluent English and Spanish. Experience with the implementation of ERP, Billing, Rating and CRM systems. Understanding of ITIL, ETOM, RUP, UML. Realized activities to implement systems using structured development, Object Oriented and Agile methodologies in the Industrial, Commercial and Telecommunications sectors. Responsible for Development, Support and Operation teams. Responsible for creating the infrastructure and environments in several companies in Brazil and abroad. Developed industrial and business automation applications using various languages (C++, C#, JAVA, SHELL SCRIPT, PL/SQL, COBOL and NATURAL) and databases (ORACLE, Sybase, DB2, ADABAS, and SQL, among others).
www.linkedin.com/in/miguelafsantos/
miguelangelofrancasantos.webs.com

Mes compétences :
Oracle
Microsoft Windows
HP-UX
Linux
Shell scripting
SQL
ITIL
HP Hardware
C++
Microsoft Visio
Microsoft Office
Microsoft C-SHARP
Mercury Interactive LoadRunner
Java
LAN/WAN > WLAN
LAN/WAN > VLAN
HP Quality Center
Oracle CRM
Novell Netware
Natural Programming Language
Infrastructure Management
Amdocs
ADABAS Natural
Tendering
VoIP (Voice over IP)
UNIX
Test Management
Taxation
Sun Solaris
Requirements Gathering
Personal Home Page
Perl Programming
PBX
Oracle ERP
ORACLE QA
MySQL
Microsoft SharePoint
Master Scheduling
Managerial Skills
Linux Red Hat
JUnit
IBM WebSphere
IBM Hardware
Database Administration
Bugzilla
AIX UNIX
Sybase
OSS (Operating Support Systems)
Databases
DB2
Control-M
BSS (Business Support Systems)

Entreprises

  • Oi Telecom - Test Project Manager & Telecom project manager

    2014 - 2015 Tasks :
    * Telecom project manager
    * Oi Telecom - Roaming International project
  • Instant Solutions - Manager

    2013 - maintenant Telecom QA ( PBX and VOIP)

    Operating systems and tools of the Project:
    * SO - Ubuntu, RedHat, HP-UX e Windows
    * DB - MySQL ;
    * Methodology - Structured and agile, ETOM + ITIL, PMBOK
    * Tools - Chili Defect manager, BugZilla Defect Tracker, Asterisk (PBX), MS (VISIO and OFFICE).
    * Language - Perl, JAVA, C ++, PHP and shell Script. ;
    * Testing Tools - TestLink manager, Selenium, SoapWin, LoadUI and Junit.

    Tasks :
    * Create and deploy new test model.
    * Deploy Tests applications to run and manage. ;
    * Control tests on different platforms and applications (versions).
    * Develop test scenarios based on the application use cases for specification lack.
    * Test scenarios for operational support teams to support Operation and Development team.
    * Perform UAT, Functional and Integrated tests.
  • Instant Solutions - TestLink manager

    2013 - 2014 Telecom QA ( PBX and VOIP)

    Operating systems and tools of the Project:
    * SO - Ubuntu, RedHat, HP-UX e Windows
    * DB - MySQL ;
    * Methodology - Structured and agile, ETOM + ITIL, PMBOK
    * Tools - Chili Defect manager, BugZilla Defect Tracker, Asterisk (PBX), MS (VISIO and OFFICE).
    * Language - Perl, JAVA, C ++, PHP and shell Script. ;
    * Testing Tools - TestLink manager, Selenium, SoapWin, LoadUI and Junit.

    Tasks :
    * Create and deploy new test model.
    * Deploy Tests applications to run and manage. ;
    * Control tests on different platforms and applications (versions).
    * Develop test scenarios based on the application use cases for specification lack.
    * Test scenarios for operational support teams to support Operation and Development team.
    * Perform UAT, Functional and Integrated tests.
  • NET - Project Manager

    2013 - 2013 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows ;
    * Infrastructure - HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others ;
    * DB - ORACLE and SQL ;
    * Methodology - Structured and agile, ETOM + ITIL, PMBOK
    * Tools - HP Quality Center and Management Software, ALM, MS (Project, Visio and Office).
    * Language - Shell Script.
    * Testing Tools - HP Load Runner, HP QTP
    * Middleware - Oracle SOA suite 11G
    *
    * Test Management:
    * Managed the relations between suppliers (AMDOCS) and the client (NET) to resolve design issues in the testing and pre-production area.
    * Managed test teams (EPC and B2B - AMDOCS), using performance testing tools from HP and AMDOCS.
    * Monitored the master schedule plan of the NET project together with AMDOCS' test teams (UAT, SIT and MIGRATION). ;
    * Focused on assisting the testing areas, reporting to senior management. ;
    *
    * Infrastructure Management. ;
    * Managed 21 operating environments (Linux, HP -UX, Windows and connectivity (Pre-production) ;
    * These 21 environments were subdivided into migration, UAT, SIT and training environments. ;
    * Implemented the development of more UAT environments in order to increase the possibilities of servicing the testing team and our ability to comply with the program's schedule.
    * Managed the support team (Unix, DBA and connectivity) at AMDOCS and NET.
    * Implemented controls for environments and the delivery schedule in the user areas.
    * Generated management reports to align activities in the testing areas with the delivery of environments.
    * We used defect tracking tools (HP) that were geared towards the infrastructure team during testing.
    * Managed the team to meet the update requirements of the environments/applications (AMDOCS), which were realized periodically according to the delivery schedule.
    * Held meetings and video conferences with the on-site and off-site (ISRAEL, INDIA and USA) teams to align delivery schedules and to control the teams.
    * Managed the technical team, controlled the transfer of operating system knowledge from AMDOCS to NET.
    * Implemented the update procedure of the environments focused on the change management process at NET.
    * Controlled financial and infrastructure costs at AMDOCS with respect to resource allocation.
    * Implemented some scripts to control the environments (PERFORMANCE and MASS DATA) together with the technical team.
  • CLARO EMPRESA TELECON - Telecom Project Manager

    2013 - 2013 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows ;
    * Infrastructure - HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others ;
    * DB - ORACLE and SQL ;
    * Methodology - Structured and agile, ETOM + ITIL, PMBOK
    * Tools - HP Quality Center and Management Software, ALM, MS (Project, Visio and Office).
    * Language - Shell Script.
    * Testing Tools - HP Load Runner, HP QTP
    * Middleware - Oracle SOA suite 11G

    * Test Management:
    * Managed the relations between suppliers (AMDOCS) and the client (NET) to resolve design issues in the testing and pre-production area.
    * Managed test teams (EPC and B2B - AMDOCS), using performance testing tools from HP and AMDOCS.
    * Monitored the master schedule plan of the NET project together with AMDOCS' test teams (UAT, SIT and MIGRATION). ;
    * Focused on assisting the testing areas, reporting to senior management.

    * Infrastructure Management. ;
    * Managed 21 operating environments (Linux, HP -UX, Windows and connectivity (Pre-production) ;
    * These 21 environments were subdivided into migration, UAT, SIT and training environments. ;
    * Implemented the development of more UAT environments in order to increase the possibilities of servicing the testing team and our ability to comply with the program's schedule.
    * Managed the support team (Unix, DBA and connectivity) at AMDOCS and NET.
    * Implemented controls for environments and the delivery schedule in the user areas.
    * Generated management reports to align activities in the testing areas with the delivery of environments.
    * We used defect tracking tools (HP) that were geared towards the infrastructure team during testing.
    * Managed the team to meet the update requirements of the environments/applications (AMDOCS), which were realized periodically according to the delivery schedule.
    * Held meetings and video conferences with the on-site and off-site (ISRAEL, INDIA and USA) teams to align delivery schedules and to control the teams.
    * Managed the technical team, controlled the transfer of operating system knowledge from AMDOCS to NET.
    * Implemented the update procedure of the environments focused on the change management process at NET.
    * Controlled financial and infrastructure costs at AMDOCS with respect to resource allocation.
    * Implemented some scripts to control the environments (PERFORMANCE and MASS DATA) together with the technical team.
  • NEXTEL - Telecom Project Manager

    2012 - 2013 NEXTEL/EMC (Number Portability and Infrastructure)
    Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows ;
    * Infrastructure - HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others ;
    * DB - ORACLE and SQL
    * Methodology - Structured, ETOM + ITIL, PMBOK ;
    * Tools - HP Quality Center and Management Software, ALM, MS (Project, Visio and Office). ;
    * Language - Shell Script, C++ e C#.
    * Testing tools - HP Load Runner, HP QTP
    * Middleware - Oracle SOA suite 11G

    * Number Portability:
    * Monitored the implementation of the portability system together with the 3G project (NEXTEL).
    * Solid experience as manager of portability teams. We implemented several changes regarding project relations (CLIENT/ANATEL/CLEAERTECH/USERS)
    * Held audio conferences with teams in the USA and INDIA to plan and control deliveries and comply with the requirements from NEXTEL.
    * Analyzed requirements to verify if supplier developments were compliant.

    * Infrastructure Management. ;
    * Managed technicians (DBA, UNIX, LINUX, and WINDWS and WEB) who provided support to the pre-production environment for the implementation of the 3G program.
    * Aligned delivery schedules of environments with the expectations of user layers.
    * Planned and controlled deliveries of environments together with VENDORS and INTEGRATION.
    * Held executive meetings, and meetings with the managers of the program, to meet infrastructure requirements.
    * Aligned with HP to deliver the environments as well as the connectivity whenever a new environment was created.
    * Introduced a new model based on ETOM/ITIL to meet the deliveries to comply with the program.
  • NEXTEL - Project Manager

    2012 - 2013 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows ;
    * Infrastructure - HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others ;
    * DB - ORACLE and SQL
    * Methodology - Structured, ETOM + ITIL, PMBOK ;
    * Tools - HP Quality Center and Management Software, ALM, MS (Project, Visio and Office). ;
    * Language - Shell Script, C++ e C#.
    * Testing tools - HP Load Runner, HP QTP
    * Middleware - Oracle SOA suite 11G
    *
    * Number Portability:
    * Monitored the implementation of the portability system together with the 3G project (NEXTEL).
    * Solid experience as manager of portability teams. We implemented several changes regarding project relations (CLIENT/ANATEL/CLEAERTECH/USERS)
    * Held audio conferences with teams in the USA and INDIA to plan and control deliveries and comply with the requirements from NEXTEL.
    * Analyzed requirements to verify if supplier developments were compliant.
    *
    * Infrastructure Management. ;
    * Managed technicians (DBA, UNIX, LINUX, and WINDWS and WEB) who provided support to the pre-production environment for the implementation of the 3G program.
    * Aligned delivery schedules of environments with the expectations of user layers.
    * Planned and controlled deliveries of environments together with VENDORS and INTEGRATION.
    * Held executive meetings, and meetings with the managers of the program, to meet infrastructure requirements.
    * Aligned with HP to deliver the environments as well as the connectivity whenever a new environment was created.
    * Introduced a new model based on ETOM/ITIL to meet the deliveries to comply with the program.
  • Swisscom - Senior Systems Analyst

    2011 - 2012 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows
    * DB - ORACLE and SQL
    * Methodology - PMBOK
    * Tools - MS (Project, Visio and Office).

    ERP and CRM:
    * Controlled the implementation of the CRM system (Windows Sharepoint) to meet the requirements of the committee.
    * Controlled the implementation of the ERP system (Windows Dynamics) regarding the compliance with deliveries by the supplier.
    * Managed people, interfaced with HR regarding recruitment and the right IT resources to meet our special requirements.
    * Surveyed systems to meet users with special requirements (PPDs)
  • CPM BRAXIS - System Analyst

    Mont-Saint-Aignan 2011 - maintenant Business Manager
    Operating systems and tools of the Project:

    • SO – Linux, HP-UX and Windows
    • Infrastructure – HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others
    • DB – ORACLE and SQL
    • Methodology – Structured, ETOM + ITIL, PMBOK
    • Tools – HP Quality Center and Management Software, ALM, MS (Project, Visio and Office).
    • Language – JAVA, Shell Script, C++ e C#.
    • Testing tools – HP Load Runner, HP QTP, Selenium, Jmeter, Bugzilla, among others
    • Middleware – Oracle SOA suite 11G , Websphere

    • OI:
    • Participated in number portability projects, holding meetings with the portability team of the regulating body ANATEL/CLEARTECH.
    • Controlled acceptance testing (UAT and SIT) teams of OI’s portability system.
    • Participated in the CLIENT’s decision making meetings with ANATEL to discuss the start of the PORTABILITY program.
    • We used test control tools for the PORTABILITY PROGRAM in order to approve the operator and be part of the program.
    • Analyzed REQUIREMENTS regarding the compliance of operators for entry into the portability production system.


    • EMBRATEL :
    • Implemented the number portability project
    • Member of the team of (NATURAL/ADABAS) analysts for the implementation of the SPED TAX system


    • ANP (Agencia Nacional do Petróleo):
    • Gathered the requirements for the Unified Communications of the Agency, which would inform a public tendering process.
    • During this survey I made contacts with many VOIP, WIFI, NETWORK, TELEPHONE and UNIFIED COMMUNICATION MANAGEMENT and EQUIPMENT providers.
    • Held meetings with the Executive Board to present the progress of the survey.
    • Member of the team that built the systems deployment method based on RUP.
    • Implemented test automation tools in legacy applications and new applications.

    • VALE:
    • Gathered requirements for the control of material in warehouses throughout Brazil.
    • Controlled the team of developers to deliver a warehouse control support system.
  • Rio 2016 Organizing Committee for the Olympic Games - Senior Systems Analyst

    2011 - 2012 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows
    * DB - ORACLE and SQL
    * Methodology - PMBOK
    * Tools - MS (Project, Visio and Office).
  • CPM BRAXIS - Telecom Business Manager Operating

    Mont-Saint-Aignan 2008 - 2011 CPM BRAXIS (CAPGEMINI) systems and tools of the Project:
    * SO - Linux, HP-UX and Windows ;
    * Infrastructure - HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others ;
    * DB - ORACLE and SQL
    * Methodology - Structured, ETOM + ITIL, PMBOK ;
    * Tools - HP Quality Center and Management Software, ALM, MS (Project, Visio and Office). ;
    * Language - JAVA, Shell Script, C++ e C#. ;
    * Testing tools - HP Load Runner, HP QTP, Selenium, Jmeter, Bugzilla, among others ;
    * Middleware - Oracle SOA suite 11G , Websphere

    * OI:
    * Participated in number portability projects, holding meetings with the portability team of the regulating body ANATEL/CLEARTECH.
    * Controlled acceptance testing (UAT and SIT) teams of OI's portability system.
    * Participated in the CLIENT's decision making meetings with ANATEL to discuss the start of the PORTABILITY program.
    * We used test control tools for the PORTABILITY PROGRAM in order to approve the operator and be part of the program.
    * Analyzed REQUIREMENTS regarding the compliance of operators for entry into the portability production system.

    * EMBRATEL :
    * Implemented the number portability project ;
    * Member of the team of (NATURAL/ADABAS) analysts for the implementation of the SPED TAX system

    * ANP (Governamental Agency):
    * Gathered the requirements for the Unified Communications of the Agency, which would inform a public tendering process.
    * During this survey I made ​​contacts with many VOIP, WIFI, NETWORK, TELEPHONE and UNIFIED COMMUNICATION MANAGEMENT and EQUIPMENT providers.
    * Held meetings with the Executive Board to present the progress of the survey.
    * Member of the team that built the systems deployment method based on RUP.
    * Implemented test automation tools in legacy applications and new applications.

    * VALE:
    * Gathered requirements for the control of material in warehouses throughout Brazil.
    * Controlled the team of developers to deliver a warehouse control support system.
  • CPM BRAXIS - Business Manager Operating

    Mont-Saint-Aignan 2008 - 2011 CPM BRAXIS (CAPGEMINI) systems and tools of the Project:
    * SO - Linux, HP-UX and Windows ;
    * Infrastructure - HP Superdome server, ORACLE Exadata, VLAN/WLAN, among others ;
    * DB - ORACLE and SQL
    * Methodology - Structured, ETOM + ITIL, PMBOK ;
    * Tools - HP Quality Center and Management Software, ALM, MS (Project, Visio and Office). ;
    * Language - JAVA, Shell Script, C++ e C#. ;
    * Testing tools - HP Load Runner, HP QTP, Selenium, Jmeter, Bugzilla, among others ;
    * Middleware - Oracle SOA suite 11G , Websphere
  • SWISSCOM - Telecom Billing Analyst

    2006 - 2008 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows
    * DB - ORACLE and SQL
    * Methodology - Structured, ETOM + ITIL, PMBOK ;
    * Tools - HP Quality Center e Management Software, ALM, MS (Project, Visio and Office). ;
    * Languages
  • SWISSCOM - Requirements Analyst

    2006 - 2008 Operating systems and tools of the Project:
    * SO - Linux, HP-UX and Windows
    * DB - ORACLE and SQL
    * Methodology - Structured, ETOM + ITIL, PMBOK ;
    * Tools - HP Quality Center e Management Software, ALM, MS (Project, Visio and Office). ;
    * Languages

Formations

  • Universidade Federal Do Rio De Janeiro UFRJ (Rio De Janeiro)

    Rio De Janeiro 1992 - 1996 Mathematics - Computer science

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