Sébastien QUINTALLET

En résumé

Entreprises

• Aeria Games - Customer Operations Manager

  Leatherhead 2014 - 2015 ► Outsourcing management:
  • Maintain strong business relation.
  • Outsource successfully new tasks and positions (Sales, billing, etc.).
  • Decide and drive changes based on business needs.
  • Identify training needs and deliver consequently.
  
  ► Customer Relation team management:
  • With the team, develop more efficient tickets rating process with high focus on customer satisfaction.
  • Establish communication campaigns and demonstrate their business value (eg. correlating costs and A/B testing).
  • Develop new services for customers.
  
  ► Tools and analysis:
  • Develop new reports on Tableau (together with BI) in order to allow data-oriented decisions and better overview on performance.

• Aeria Games - Product Manager

  Leatherhead 2011 - 2014 ► As a Senior:
  • Lead 2 franchises and a team of 24 employees on 7 different languages (Product Management, Sales Management and Customer Support).
  • Build product vision & monetization strategy.
  • Proceed with technical operations in collaboration with game developers.
  • Adapt team organization and improve mutualisation of processes and resources.
  
  ► As an Associate Producer:
  • Team and Product management.
  • Lead several successful games launches.
  • PR Agency relation management and organization of press tour for several games.
  • Development of data analysis tools and improvement of KPIs.
  • Identification and development of business opportunities regarding sales and partnerships.

• Aeria Games - Team Lead

  Leatherhead 2011 - 2012 • Management of Turkish and French CS teams (inc. definition and monitoring of targets, training and performance reviews).
  • Project management (processes development and training).
  • Build strong contacts with important press partners/websites in French video games market.

• Aubert & Duval - Responsable Métrologie

  Paris 2007 - 2010 ► Team management:
  • Handle team management for physical measurement.
  • Maintain necessary team knowledge thanks to regular training.
  • Ensure communication with both the production and the QA departments.
  
  ► Quality control and accreditation:
  • Proceed with redaction and update of procedures based on latest accreditation requirements.
  • Be the point of contact for external audits (Aerospace, Defense, Energy and Medical fields).
  • Successfully renewed NADCAP accreditation (Boeing, Airbus, SNECMA, Areva, ...) with 0 non-conformity in 2010.

• Level Up Jobs - Co-Founder and Manager

  2006 - 2010 • Build business plan and the service/offer.
  • Establish business contacts and partnerships.
  • Overview portal development and provide detailed spec.
  • Handle administrative tasks.

• Aubert & Duval - Industrial Information Technology Technician

  Paris 2006 - 2008 • Program User Interfaces and PLCs (Eurotherm, Siemens and Schneider) for industrial operations.
  • Program and improve systems for temperature regulation with extremely demanding requirements.
  • Ensure industrial maintenance (for IT and electric systems).
  • Run periodic calibration of measurement devices.

Formations

• Université Bretagne Sud (UBS) (Lorient)

  Lorient 2008 - 2009 Master (M2)

Réseau

• Angelique DELTOUR

• Axel WEIL

• Guillaume LEBRUN

• Jennifer THOMAS

• Laurent GRINDLER

• Marc GUERRIER

• Nicolas JABOUILLE

• Sabrina BASTOLI

• Serdar BIRCAN

• Vincent PRIMEY