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Somniatis Company Ltd
- Director
2015 - maintenant
https://www.facebook.com/somniatiscompanyltd/
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DND Call Center
- Operations Manager (Application Mobile Ios/Android) Push Technology
2013 - 2016
Operations Manager and Hermes Administrator
* Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. ;
* Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. ;
* Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. ;
* Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. ;
* Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ;
* Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. ;
* Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. ;
* Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. ;
* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. ;
* Manage all technical problems of the system in relation to the production. ;
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Orentis
- Office Manager
Paris
2012 - 2012
* Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. ;
* Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. ;
* Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. ;
* Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. ;
* Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. ;
* Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. ;
* Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. ;
* Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. ;
* Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. ;
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Orentis Mauritius Ltd
- Office Manager
2012 - 2012
Gestion d'Orentis Maurtius (SSII et partenaire microsoft) au niveau de la mise en place, l'opération, le recrutement, la formation et une partie de l'administration.
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Teotys, a member of Crédit Agricole Group (formerly known as Theofinance Ltd)
- Controlleur de gestion
2011 - 2012
Assistant de gestion pour le compte d'Eurofactor sur l'Afrique du nord, France, Suisse et l'Europe de l'est. (Factoring)
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Teotys, a member of Crédit Agricole Group (formerly known as Theofinance Ltd)
- Assistant Chef D'équipe
2008 - 2010
Gestion d'une équipe en qualification de fichier pour le compte de Toshiba France.
Gestion d'une équipe pour le compte de Toshiba France pour une mission de relevé de compteur.
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Teotys, a member of Crédit Agricole Group (formerly known as Theofinance Ltd)
- Agent Marketing
2007 - 2008
Qualification de fichier pour le compte de Toshiba France.
Prise de RDV en assurance crédit pour des commercial d'Atridius France.
Prise de RDV pour la vente de logiciel informatique (Theops).
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Theofinance Ltd
- Consultant
2007 - 2012
Marketing agent
- File qualification on behalf of Toshiba France. ;
- Making appointments in credit insurance for Atridius France's consultant. ;
- Making appointments for consultant in the sales of computer software (Theops).
Sub team leader
- Managing a team in the file qualification sector on behalf of Toshiba France. ;
- Managing a team on behalf of Toshiba France for the meter reading of photocopier.
Credit controller.
- Management Assistant for Eurofactor account on North Africa, France, Switzerland and Eastern Europe. (Factoring)
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Infinity BPO Ltd
- Agent Marketing
2006 - 2006
Prise de RDV pour des commercial Bouygues Telecom pour la vente de forfait mobile (NEO et Exprima)
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Bouygues Telecom
- Consultant
Meudon
2006 - 2006
Marketing agent
- Making appointments for Bouygues Telecom's consultant to sell mobile plan (NEO and Exprima)
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Execom
- Consultant
Cenon
2005 - 2005
Marketing agent
- Making appointments for tax exemption consultant in France.
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Execom Ltd
- Agent marketing
2005 - 2005
Prise de RDV pour des consultant en défiscalisation en France.
