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Christine CHARLES

Issy-les-Moulineaux.

Electionseuropéennes 2024

RETROUVEZ GRATUITEMENTLe résultat des européennes à Clamart ainsi que le résultat des européennes dans les Hauts-de-Seine.

En résumé

Mes compétences :
Stratégie IT
Conduite du changement
Action commerciale
Marketing opérationnel
Leadership
Marketing
Marketing stratégique
Services
Gestion de projet informatique
Sales
Gestion de projet
Management
Gestion de la relation client
International business development
Relations internationales

Entreprises

  • Microsoft - TeleSales Director

    Issy-les-Moulineaux. 2011 - maintenant

  • Microsoft - Customer Partner Satisfaction Director

    Issy-les-Moulineaux. 2007 - 2011 Drive Customer & Partner level of experience, loyalty and satifaction by ensuring end to end timely execution of Customer & Partner Experience related projects through provision of change-management project techniques & process optimization expertise to business contributors & project leaders.
    Set-up of related project teams with support of Business sponsor (Exec level) to execute on top priorities and fix & improve critical elements of customer experience (derived from customer data analysis & insight)
    Process analysis & improvement proposals to support a better “end to end” customer experience.
    Coordinate, drive internal & external communication around Customer satisfaction

  • Microsoft - Regional Support Unit Manager EMEA

    Issy-les-Moulineaux. 2000 - 2007 Microsoft - Platform Southern Europe Unit Manager & Site Manager
    • • Organization : 70 Support Engineers based in Spain – Portugal – France - Italy
    • Change management :
    o Merge of 9 division across EMEA during PSS – RSC and GTSC implementation as Site Manager
    o Implementation of 24x7 including negociation with worker council
    • Escalation Support Center responsibility in Paris (full MS products range)
    • Unit Management : 70 Escalation Engineers – 7 Team Managers
    • Product fixing / product quality – expertise development with Product team
    • Unit budget responsibility

  • IBM - Techncial Support Manager for EMEA

    Bois-Colombes 1993 - 2000 Lotus/IBM - Customer Support Manager for France/Spain/Benelux
    • Product Support Manager for cc:Mail - Notes – Desktop : Operational responsibility
    • Project management : Involved in setup the CRM model ‘Support 2000” : Strategy - Organization design - Change management - IT infrastructure implementation
    • Operational Management
    • Coordination for Product Localization Testing for EMEA Project management : Aspect deployment (phone infrastructure) & involved in ISO 90001 implementation

  • Cadic - IT Consultant

    1990 - 1993 • Pre-sales & Post sales Consultant
    • IT Manager (delegated to Institute of Arab World – Paris)
    • Define strategy & implementation of infrastructure & equipment
    • Setup the IT network (HP 3000 / Apple / PC)
    • Application development in VB

  • CV INFO - CEO

    1985 - 1990 • Providing software design & application development (Ifocop, Intel, Chamber of Industry)

Formations

  • Wharton Business School (Philadelphie)

    Philadelphie 2017 - 2017 Certificate

  • INSEAD Executive Education

    Fontainebleau 2015 - 2015 Certificate

  • AGOPHORE

    Paris 2008 - 2010 Professionnal Coach - Syntec degree

  • HEC

    Jouy En Josas 2007 - 2008 Certificate

  • AFIDA

    Saint Quentin 1983 - 1985 Bachelor in IT

    Solution & Product code development (C++, Basic, Cobol, 4D, Visual Studio)

Réseau

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