Alain GRIGNON

En résumé

Entreprises

• SAP - Senior Support Engineer

  Paris 2008 - maintenant Incident solving:
  - Perform root cause analysis & provide solutions in complex BI & BOE with BW environments ;
  - Managing MaxAttention customer's critical escalations (Shell, Bosch, P&G) ;
  - Global escalation handling ;
  - Deeper analysis of the problem by analyzing logs/traces, debugging and provide custom debug binaries
  
  Knowledge transfer:
  
  - Responds to engineers' BW requests
  - Help reproduce customers' issues internally ;
  - Mentoring of Hungarian team (10 engineers) ;
  - Create and publish Knowledge Base articles, SAP Notes and White Papers
  
  Project Management: (1 year)
  
  - Responsible to monitor and assign Bugs to developers according to their bandwidth ;
  - Prioritizing bugs according to severity and Customers ;
  - Responsible for communication between development and customers
  
  Nexus Expert for Webi products
  
  - EMEA entry point between Support and development ;
  - Drive Knowledge Improvement in Product Support ;
  - Drive a healthy relationship between support and development for Webi products

• Webi Products - Senior Support Engineer

  2008 - maintenant Incident solving:
  - Perform root cause analysis & provide solutions in complex BI & BOE with BW environments ;
  - Managing MaxAttention customer's critical escalations (Shell, Bosch, P&G) ;
  - Global escalation handling ;
  - Deeper analysis of the problem by analyzing logs/traces, debugging and provide custom debug binaries
  
  Knowledge transfer:
  
  - Responds to engineers' BW requests
  - Help reproduce customers' issues internally ;
  - Mentoring of Hungarian team (10 engineers) ;
  - Create and publish Knowledge Base articles, SAP Notes and White Papers
  
  Project Management: (1 year)
  
  - Responsible to monitor and assign Bugs to developers according to their bandwidth ;
  - Prioritizing bugs according to severity and Customers ;
  - Responsible for communication between development and customers
  
  Nexus Expert for Webi products
  
  - EMEA entry point between Support and development ;
  - Drive Knowledge Improvement in Product Support ;
  - Drive a healthy relationship between support and development for Webi products

• BusinessObjects Products - Junior Support Engineer

  2001 - 2008 Junior Support Engineer
  
  -Responsible for French customers
  
  Support Engineer on BusinessObjects Products
  
  - Incident solving for EMEA customers and specific to French customers ;
  - Mentoring of Indian team (6 engineers)
  
  Day Escalation Architect for Deloitte Customer
  
  - Responsible for all incidents raise by Deloitte ;
  - Management testing of the bugs fixed for them
  - Weekly call with Deloitte management

• Business Objects, an SAP company - Ingenieur Support niveau 3

  2001 - 2008

• Business Objects - Junior Support Engineer

  Levallois-Perret 2000 - 2008 Junior Support Engineer
  
  -Responsible for French customers
  
  Support Engineer on BusinessObjects Products
  
  - Incident solving for EMEA customers and specific to French customers ;
  - Mentoring of Indian team (6 engineers)
  
  Day Escalation Architect for Deloitte Customer
  
  - Responsible for all incidents raise by Deloitte ;
  - Management testing of the bugs fixed for them
  - Weekly call with Deloitte management

• Onera Centre - Consultant business intelligence

  1999 - 2001 Creation of the reporting solution for RH (Universe + reports)
  
  * Conseil Général des Hauts de seine (9 Months)
  Full migration of their reporting solutions from Business Objects to Cognos, Creation of the Cube and their associated universe as it was on BusinessObjects side

• Transiciel - Consultant E business

  1999 - 2001

• Transiciel - Consultant business intelligence

  1998 - 2000 • Onera Centre Aerospatiale (6 Months)
  Creation of the reporting solution for RH (Universe + reports)
  
  • Conseil Général des Hauts de seine (9 Months)
  Full migration of their reporting solutions from Business Objects to Cognos, Creation of the Cube and their associated reports as it was on BusinessObjects side
  

Formations

• IUT Villetaneuse Université Paris XIII

  Villetaneuse 1997 - 1998 DUT informatique et Génie logiciel