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Alexandra G. REY

ISSY LES MOULINEAUX

En résumé

Hello and thank you for your interest.
Bonjour et merci pour votre intérêt. Pour plus de détails en français vous pouvez me contacter via mail.

For the past 10 years I have handled various management responsibilities within the domain of Business Process and Information Technology Outsourcing industries. I am managing an OTC team at the Finance Business Division of Coca Cola European Partners.
I define myself as a professional dedicated to managing business operations and reaching client's goals with the help of an exceptional team. I strive to support my team in developing and achieving meaningful results for both sides. My multicultural experience includes working in complex, multi-site environments (Americas, APJ, MEMA regions). I am working currently exclusively for the French market.

I am managing a team in the Accounts Receivables Finance division in a Shared Service Center structure. My team focuses on the timely payment collection and disputes solving.
My experience in IT outsourcing business included HPE and DXC Technology structures, where I have managed a Pre-Sales team for the Proposal management and Graphics piece. My team delivered project management service and quality content, in the solutioning work on large European deals.

Previously I have managed Customer Service teams in Eastern Europe and Asia, delivering for one of the largest retailers in North America.
I have been in charge of a French web and mobile developing company , for 3 years, leading its business from Sofia, Bulgaria.

Mes compétences :
Management
Gestion
Service client
Gestion de projet
Relations clients
Marketing
Bid management
Business development
Management des ventes
Avant vente
Coaching d'équipe
Méthode agile
Management opérationnel
Développement logiciel
Force de proposition

Entreprises

  • Coca-cola Entreprise - Senior Manager OTC

    ISSY LES MOULINEAUX 2018 - maintenant

  • DXC Technology - Manager Sales Support EMEA

    2015 - 2017 Managing daily operations of a team of project managers, document editors and graphic designers. My team takes an active part in large multimillion dollar deal pursuits.
    • Analyzing and staffing resource on European bids.Ensuring the team delivers quality content, following client's requirements and company policies.
    • Developing and implementing quality improvement programs (e.g. Proposal excellence)
    • Reporting and leading monthly business reviews with business line owners
    • In charge of transitioning business line between offshore locations

  • HP Enterprise Services - Manager Sales Support

    Courtaboeuf 2015 - 2017 Managing daily operations of a team of project managers, document editors and graphic designers. My team takes an active part in large multimillion dollar deal pursuits.
    • Analyzing and staffing resource on European bids.Ensuring the team delivers quality content, following client's requirements and company policies.
    • Developing and implementing quality improvement programs (e.g. Proposal excellence)
    • Reporting and leading monthly business reviews with business line owners
    • In charge of transitioning business line between offshore locations

  • IBM - Delivery Operations Manager

    Bois-Colombes 2014 - 2015 • Managing operations of Front and Back office team (several locations, including the Philippines). Team of 100+ FTEs in 24/7 Customer Service for one of the largest North American retailers, generating annual revenue of $3 million
    • Driving Service Level achievement and improvement programs
    • Supporting and managing development of the team leads (including coaching and training)
    • Managing account focused vendor relationships
    • Assuring adequate staffing and training for the account
    • Driving productivity and efficiency programs
    • Identifying business needs; implementing and monitoring service improvements
    • Leading internal training program for junior team leads on a site level
    • Driving customer meetings and presentations

  • Intuitiv Technology - Directrice de filiale Europe de l'Est

    Lyon 2011 - 2013 Main point of contact for French management board
    • Driving daily operations, team of 15, using SCRUM methodology
    • Business development - leading pre-sales campaigns, client meetings and business needs analysis
    • Managing ongoing IT development projects
    • Managing HR & Recruitment process, all administrative aspects

    - Awarded from UbiFrance for successful business mission as a young company manger (French governmental structure in charge of developing business): (http://www.vie-europe-sud-est.com/grand-prix-v-i-e/4%C3%A8me-grand-prix-v-i-e-edse-2012/)

    - Awarded with 1st prize at the UniCredit Bank competition for Mobile Applications
    (http://www.unicreditbulbank.bg/Blog/CATEGORIES/Initiatives/BLOG_POST?doc=UNICREDIT_APP_CHALLENGE

  • Fondation Scientifique de Lyon et du Sud-Est - Communications manager

    2007 - 2008 BioMarine, the first global forum on the Sea, was first organized in October 2008 in Toulon and Marseille in the south of France.
    Under the direct authority of the Prime Minister, the French “Secrétariat Général de la Mer” assigned the French Presidency label to BioMarine as “A European marine and maritime vision across the world”.

    http://www.biomarine.org

    Being a part of the 2010 BioMarine project, I was in charge of:
    - Managing online and offline communication campaigns
    - Organizing press conferences with the participation of international multi-stakeholders and decision-makers.
    - Editing press releases,brochures,publishing relevant Op-Eds
    - Developing media contacts

Formations

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