Ashish PRABHUDESAI

En résumé

Entreprises

• Carl Zeiss - Service Manager

  Oberhoffen-sur-Moder 2011

• Sequretek IT Solutions Pvt. Ltd. - Sr. Consultant

  2013 - 2014 Project Management, Recruitment

• Pellenc Selective Technologies India Private Limited - Mumbai Customer Support Manager

  2011 - 2013 Reported to the International Service Development Manager (at France)
  
  Key Deliverables
  * Managing customer relations and business development in India
  * Liaison with various parties / suppliers to provide solutions to customers on turnkey basis
  * Manage service support across India (and occasionally in UK and China)
  * Ensure staffing and budgeting for post-sales operations in the region to support service support and SLA adherence with customers.
  * Interact with major customers' operations team regularly to report on SLA adherence / failure.
  * Monitor and cascade product performance Feedback. ;
  * Ensure spares availability. ;
  * Provide customer training and resolve client queries/issues
  Key Achievements
  * Actively promoted Optical Sorting solutions to the recycling / waste management industry
  * Undertook extensive travel across UK and supported UK service team for about 3 months to enhance service levels and efficiencies. ;

• Multinational - Customer Support Manager, India

  2011 - maintenant

• Carl Zeiss India Pvt. Ltd. - Service Manager

  2010 - 2011 Reported to the National Service Manager and supervised 5 reportees
  
  Key Deliverables
  * Managed customer service operations and sales support in western India
  * Held the responsibility for Key Account Management (Telco, Bajaj Auto, John Deere, Bosch, Endurance, Spicer)
  * Ensured customer satisfaction. ;
  * Handled service staff identification and recruitment ;

• Johnson Diversey India Private Limited - Training & Product Development Manager

  2008 - 2010 Reported to the Service Directorand supervised 5 reportees
  
  Key Deliverables
  * Overall responsibility of service and safety training to all regional heads, all India field service engineers of company & of dealers.
  * Total responsibility of service functions at warehouse spanning Pre Despatch Inspection, Maintaining and movement Demo Machines & spare parts management.
  * In charge of annual service manuals updates and new manual development
  * Oversaw New Product Development. ;
  * Managed service staff recruitment and team performance.
  
  Key achievements
  * Effectively trained the total staff of 80 ensuring service delivery capability.
  * Developed service training modules & basic / advanced training programs.
  * Got excellent feedback from the 20+ trainings conducted during the year.
  * Successfully led the development team and indigenously developed a product that was launched in the Indian markets. ;

• Carl Zeiss - Asst. Service Manager

  Oberhoffen-sur-Moder 2001 - 2008

• Ontrack Solutions Pvt. Ltd. - Account Manager

  2000 - 2001

• Empire Machine Tools - Sr. Sales Engineer

  1998 - 2000

• Karandikar & Associates - Sales Engineer

  1997 - 1998

• Empire Machine Tools - Service Engineer

  1991 - 1996 Key achievements
  * Key contribution in streamlining the Technical Service Operations in the allotted region with
  * Successfully installed and attended to electro-mechanical breakdowns for Zeiss CMMs & TSK products. ;

Formations

• Welingkar Institute Of Management (Pgdbm)

  Pgdbm 2012 - 2013 Post-Graduate Diploma
  
  * Post Graduate Diploma in International Business Management: Welingkar Institute of Management Research and Development,

Réseau

• Agnès OUAKI