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Microsoft
- Operations Account Manager (Breadth Account Management for France)
Issy-les-Moulineaux.
2016 - maintenant
Microsoft Corporation is an American multinational technology company that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services.
I am responsible for managing relationships with Microsoft Dynamics Breadth Partners in France.
Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Microsoft Dynamics applications are delivered through a network of reselling partners who provide specialized services.
My role :
- Manage relationships with a portfolio of approximatively 60 breadth Partners
- Conduct structured Partner engagements to drive Partner operational performance
- Work in tight coordination with Channel Team
- Deliver Partner training on tools and processes
- Share ownership of Partner Satisfaction score for channel Partners
- Manage complex issue resolution with Partner including co-ordination and closure of short term and long term corrective actions
- Troubleshoot and resolve complex Partner queries & escalations
- Manage Partners to achieve specific scorecard objectives
- Participate in projects and/or initiatives as required
- Develop excellence in overall Field operational performance/respond to broad field
inquiries; provide communication and training to support field/Partner engagement.
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CarTrawler
- Customer Service Representative
2015 - 2016
CarTrawler is the world’s leading B2B travel technology platform and provide customers with international car rental, private transfer and rail solutions that are tailored to meet their needs.
Over 70 international airlines (as RyanAir, Swiss, Virgin, Vueling…) and 2,000 travel retailers around the world trust CarTrawler to provide their customers with real-time access to over 1,300 leading and independent car rental agents (as Hertz, Avis, Europcar, Sixt, Goldcar…), coach transfers, rail networks and chauffeur drive services at 30,000 locations in 174 countries.
CarTrawler also owns and operates the Holiday Autos and Argus Car Hire brands.
My role:
- Provide customers with a friendly, positive and efficient service
- Manage numerous coordinated tasks
- Proactively provide customers with expert advice to educate them on the products we offer and match product benefits with customer needs
- Always look to meet or exceed the SLA’s and performance targets so that the customers are pleasantly surprised by an efficient service
- Maintain and promote a positive attitude while meeting productivity goals
- Document information captured through customer contacts to support product and service improvements, marketing campaigns and quality improvements.
- Enthusiastically review the process and procedures to see if we can improve them resulting in a win/win/win for the customer, team and business
- Reviewed the Questions & Answers translation on the French websites: holidayautos.fr, degrifauto.fr and car-hire.ryanair.com/fr
- Won a Marketing challenge (French market analysis) and presented to the senior management team.
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sarl DECOVISION
- Sales Administrator
Saint-Gély-du-Fesc
2014 - 2015
Decovision was created in 2007 and is based in Saint Gély du Fesc (near Montpellier). The company is an expert on LED products and lighting furniture. Decovision provides solutions and sells lighting products to customers (B2C) and businesses (B2B).
My role :
- Managed all the sales cycle, customers relationship and suppliers orders.
- Handled the customer's quotation, orders, invoices and shipment.
- Improved the sales development and improved the upselling process : follow up of new and existing customers.
- Developped and optimised the Customer Service Support processes and activities : developped dashboards and tools.
- Prepared sales measurements and reports.
- Followed-up the invoicing, the payments and customer's complaints.
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ALSTOM GROUP
- Assistant Project Manager
Saint Ouen
2013 - 2014
Grid Solutions (previously Alstom Grid), a GE and Alstom joint venture, is serving customers globally with more than 20,000 employees in approximately 80 countries. Grid Solutions equips 90% of the power utilities worldwide to bring power from the point of generation to end power consumers. With over 200 years combined experience in providing advanced energy solutions, our products and services enable more resilient, efficient and reliable power systems.
My role :
- Helped the project management team and managed a project for a Malaysian customer.
- Managed and reviewed monthly budgets.
- Built customer relationship and handled the communication, including business/customer discords and client project schedules.
- Prepared and managed customer quotations and orders.
- Handled client orders, including communication with suppliers
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ALSTOM GROUP
- After Sales Department Assistant
Saint Ouen
2012 - 2013
Grid Solutions (previously Alstom Grid), a GE and Alstom joint venture, is serving customers globally with more than 20,000 employees in approximately 80 countries. Grid Solutions equips 90% of the power utilities worldwide to bring power from the point of generation to end power consumers. With over 200 years combined experience in providing advanced energy solutions, our products and services enable more resilient, efficient and reliable power systems.
My role :
- Handled internal repairs: quotes, invoices, delivery and follow up.
- Performed the financial and commercial analysis of the repair accounts.
- Implemented a supplier and customer database for the department.
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COFELY SERVICES GDFSUEZ
- Marketing and Administrative Assistant
Paris La Défense
2011 - 2012
As a major player in electrical engineering, information and communications systems, and related services, ENGIE Ineo (previously COFELY INEO) provides its public and private customers with overall solutions from design right through to maintenance.
With 15,500 employees and 300 facilities in France, ENGIE Ineo works on projects for industrial and tertiary-sector electrical installations, energy networks, public lighting, transportation and telecommunications infrastructures, overall security, energy production, information systems, and outsourcing.
My role :
- Created market research reports on specific products and markets.
- Participated in the creation of brochures and internal documents.
- Organised the annual sales event
- Helped on project quality, development and monitoring of ratios.
- Handled schedule management and support on various HR tasks.
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LA CLAIRIERE
- Accountant Assistant
2011 - 2011
La Clairière is a charity whose mission is to ensure the reception, accommodation, support and social integration of people or family experiencing serious difficulties in order to help them access or regain their personal and social independence. These include victims of violence, people experiencing alcohol and drug addiction, and people who went out of prison.
My role :
- Processed invoices, purchase orders, sales tax, and credit memos through Sage software
- Implementation of dashboards
