Bertrand CHARTON

En résumé

Entreprises

• NORDAM - REGIONAL MANAGER

  2016 - maintenant Responsible for all sales activities in CIS & Eastern Europe. Manage quality and consistency of product and service delivery.
  
  Fully understand customers' businesses and requirements
  Maintain loyalty from existing customers through regular review visits and development of high level customer relationships
  Call on potential customers to demonstrate products and attempt to win new markets
  Act as an information channel between NORDAM and its products and existing/potential markets
  Contact and meet with clients to negotiate terms of an agreement and to conclude the sale
  Negotiate variations in price, delivery and specifications
  Gather market and customer information
  Advise on forthcoming product developments
  Report back to management findings and recommendations
  Maintain detailed knowledge of the company's products
  Keep abreast with what competitors are doing
  Participate in Sales & Marketing events such as Sales Meetings, Seminars, Trade Shows, etc.
  
  

• EMBRAER - CUSTOMER SERVICE REPRESENTATIVE

  Villepinte 2007 - 2015 FTR in Ukraine - Dnepropetrovsk, in Germany Munich, in Moldova Chisinau,
  now in Almaty Kazakhstan
  • To provide technical support to customer on ERJ145, Ejet E190
  • To guarantee product performance
  • To support customer promptly with updated information on product, engineering and troubleshooting technique
  • To build up an effective link with customer through daily direct contact
  • To support customer's Engineering & Maintenance dept. to schedule daily works
  • To collect field technical data
  • To assist spare parts related issues
  • To interface suppliers and customer
  • To manage company and customer relation

• EMBRAER - CUSTOMER SUPPORT ENGINEER

  Villepinte 2006 - 2007 - Provide engineering assistance to the customer
  - Monitor in-service events, identify potential impact and launche appropriate corrective action with the relevant design organisation.
  -Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the vendors.
  - To ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined
  time scale.
  - To analyse all in-service events to identify potential impact on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.
  - To answer all technical queries raised by the Customers within the defined time scale.

• MESSIER BUGATTI - CUSTOMER SUPPORT MANAGER

  2005 - 2006 INGENIEUR SUPPORT CLIENT
  - gestion d'un portefeuille de clients (compagnies aériennes)
  - point focal de contact et de communication,
  - Responsable de la satisfaction de mes clients
  - Assistance technique et training aux clients
  - Coordonner les fonctions, les actions internes: management transversale d'equipes
  - Objectif de gagner la satisfaction des clients au niveau SAV : atteint

• Messier Services - Ingénieur support technique

  2003 - 2005 Groupe SNECMA - Messier-Services
  Ingénieur support client des produits Messier-Dowty (atterrisseurs) et Messier-Bugatti (roues et freins) :
  - assure le support technique d’un ensemble de compagnies aériennes ;
  - coordonne la liaison technique entre les compagnies aériennes réparateurs et les différents sites constructeurs ;
  - technico-commercial lors de visites client – objectifs : obtenir la satisfaction client aux niveaux : commercial, logistique et technique.

• MESSIER BUGATTI - INGENIEUR CALCULS DE STRUCTURES

  2002 - 2002 Groupe SNECMA – SNECMA Moteurs & Messier-Bugatti
  ingénieur calcul au sein des services recherche et développement :
  - calculs et modélisations par éléments finis
  - analyses mécaniques en statique, en fatigue et en fluage.

• GTM CONSTRUCTION - STAGE CONDUCTEUR DE TRAVAUX

  2001 - 2001 CONDUCTEUR DE TRAVAUX
  sur chantier de réhabilitation en milieu occupé – chantier de Croix-Nivert à Paris XV :
  - responsable du suivi du planning et de l’avancement des travaux de trois équipes d’ouvriers ;
  - inspections de chantier ;
  - coordination relation sous-traitant ;
  - management d’équipes multidisciplinaires;
  - contacts et soutien aux résidants.

Formations

• Toulouse Business School

  Toulouse 2015 - 2016 MBA
  
  AEROSPACE MBA

• ITESM (Tec De Monterrey) (Monterrey)

  Monterrey 2001 - 2001 ingenierie mécanique
  
  ingenierie mécanique - formation au Mexique

• Ecole EPF

  Sceaux 1997 - 2002 Generaliste - Mécanique

Réseau

• Adrien SIGEL

• Brian MAAS

• Filipe GONCALVES

• Gilles ROUSSELLE

• Jean-François LINTANFF

• Jean-Paul LAPIOS

• Laurent THÉODOSE

• Matthieu LOMBARD

• Olivier GUIRAUD

• Richard HERVE