Cécile LEFEVRE

En résumé

Entreprises

• ADP - Account executive

  Nanterre 2012 - 2012 Manage clients relation, lead payroll from A to Z, coordination between internal/external actors (Providers, Back offices, etc.) apply for best practices and maintain quality level of services
  
  Keep high client satisfaction
  Able to understand all client needs and ability to propose solutions
  High capacity to communicate with different clients and human client contacts.
  Coordinate and guarantee high quality on payroll results and other aspect of the service definition
  Guarantee that services are in relation with the contract and respected by both parties
  Understand clients needs and able to replicate them in the payroll process
  Coordinate the right actors at the right moment to reach client needs
  Able to negotiate solutions in a win win way. Find best solutions
  Train off shor cente

• ADP - Account Executive HR

  Nanterre 2012 - maintenant Built an administrative department linked to the existing payroll departement.
  Define the scope of the project in collaboration with sales, account executive and implementation.
  Write all the process relating to swiss administrative legislation
  Develop forms and records to document administrative activities with up coming clients
  Develop a schedule for administration that effectively allocates the resources to the activities.
  Train the back office in Tunis and Pilsen
  Participate to the writing of the service definition
  Collaborate with sales department on the pricing list.
  
  Manage clients relation, lead Admin part and coordination between internal/external actors (Providers, Back offices, etc.) apply for best practices and maintain quality level of services
  
  High capacity to communicate with different clients and human client contacts.
  Coordinate and guarantee high quality of services and other aspect of the service definition
  Guarantee that services are in relation with the contract and respected by both parties
  Understand clients needs and able to replicate them in the payroll process
  Coordinate the right actors at the right moment to reach client needs
  Able to negotiate solutions in a win win way. Find best solutions

• ADP - STAGIAIRE RH

  Nanterre 2010 - 2011 In charge of all administration (external salaries and administration):
  Swiss Administration for ADP clients
  Dealing with AHV, TAX AT SOURCE, PENSION FUND INSITUTIONS
  To handle military, matenity, familly allowance, accident, illness and unemployment form.

• ADP - TRAINEE & HR Assistant

  Nanterre 2010 - 2011 In charge of all administration (external salaries and administration): Swiss Administration for ADP clients
  Dealing with AHV, TAX AT SOURCE, PENSION FUND INSITUTIONS To handle military, matenity,
  familly allowance, accident, illness and unemployment form.

• LAGRANGE VACANCE - HR Assistant

  2010 - 2010 Assistant HR

• Mandarin Oriental Hotel Group - Barmaid & waitress

  Hong Kong 2008 - 2009 To create the company experience for guests by providing beverage service to customers Follow up with
  guests with additional services that enhance the guests' experience especially in 5* hotel. Handle guest
  requests personally and/or refer as appropriate Create luxury for all the senses by preparing beverages and
  serving guests in the bar in accordance with company standards to stimulate all senses through personal
  services, amenities and experiences. Maintain par levels of stocked beverages at all times Display beverage
  selections in an attractive manner Maintain cleanliness of bar area at all times Suggest food, cigars, non-
  alcoholic and alcoholic beverage selections Demonstrate a thorough knowledge of beverage recipes and
  mixing procedures Prepare drinks in accordance with the guest's order Maintain knowledge of beverages
  and wines Understand and follow the laws and guidelines for beverage service Handle cash, checks and/or
  credit cards in accordance with company policies Focus on the customer Seek to understand the (internal/
  external) customer and meet the needs of both the customer and the company. Improve continuously:
  Constantly assess and adapt current practices to perform a task better, faster or more efficiently. Share
  information: Provide information so that coworkers, customers and suppliers understand and can take action.
  Foster teamwork: Work well in a team environment and motivate teams to sustain exceptional levels of
  performance.

• Ramada Encore - Quality control trainee

  2008 - 2008 Ramada asked for two trainee to analyse and fixed failings in their departement to be more prepared for
  "mystery man" visits. To analyse all the departement to gather all the lack to fix them. To create and prepare
  a costumer satisfaction survey. Work for banquet and large sportive event EURO 2008

• Hotel Bristol - Receptionist junior

  2006 - 2007 Dealing with bookings by phone, e-mail, letter, fax or face-to-face Completing procedures when guests arrive
  and leave Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on
  messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable
  items) Answering questions about what the hotel offers and the surrounding area Dealing with complaints or
  problems

Formations

• Ennéagramme Envolutif (Paris)

  Paris 2011 - 2012 praticienne
  
  Neuro-linguistic programming (NLP) is an approach to communication, personal development, and psychotherapy.: _Greater Influence_Stronger Rapport_Accelerated Learning_Negotiating What You Want_Attaining Greater Satisfaction_Dealing With Difficult People and Situations_Dropping Old Habits – And Building The New Ones You Want!
  ENNEAGRAM:
  A diagnostic tool of one's emotional outlook on life.It will

• IGS

  Lyon 2009 - 2011 MASTER ressources humaines
  
  MASTER - RESPONSABLE EN MANAGEMENT ET DEVELOPPEMENT DES RH

• Ecole Hôtelière De Genève (Genève)

  Genève 2006 - 2008 BAC+2

• Ecole Internationale Tunon

  Genève 2006 - 2008 BTS
  
  hotelerie tourisme marketing management - Compétences acquises, disciplines abordées, activités annexes.

• Institut International De Lancy (Genève)

  Genève 2004 - 2006 BACCALAUREAT LITTERAIRE
  
  LITTERAIRE

Réseau

• Alexandra SIDHOUMI

• Alexandre JONART

• Anne JOUBERT

• Aurélie BERTRAND

• Aymen GUELMEMI

• Julie FAURE

• Myriam DELL

• Nicolas DEPETRIS

• Thierry TAREL