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Amadeus IT Group
- Head of Amadeus Value Content
2018 - maintenant
Responsable de la croissance et du developement de l offre Amadeus Value Content a travers le monde. Amadeus Value Content est un aggregateur de contenu hotel, rail, assurance, location de voitures, taxi etc.
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Amadeus Nice
- Business Development Manager
Sophia Antipolis
2016 - 2018
Working on defining new Business Models, identifying new solutions opportunities, new customer groups, new revenue sources.
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Amadeus s.a.s.
- REGIONAL MANAGER
2012 - 2015
ORGANISATION OPTIMISATION
Transformation of the region from a geographical organisation into a functional organisation, with creation of regional teams and management, staff moves, change management
BUDGET MANAGEMENT
Management of regional budget, cost control, EBIT
SALES & CUSTOMER MANAGEMENT
Top regional customer management, commercial negotiations, market and customer sales strategies
MERGERS & ACQUISITIONS
Management of shares acquisitions from local partners in order to take control of the local distribution
PARTNERS MANAGEMENT
Amadeus representation at ACO General Assemblies and Local Advisory Commitees, negotiations of marketing agreements with partners .
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Amadeus s.a.s.
- SENIOR MANAGER NECSE MARKETING & SERVICES
2009 - 2012
STRATEGIC MARKETING
Travel Agencies segment strategy, Business Development (MyAmadeus), Competitive intelligence, Value proposition, Marketing programmes
TRAVEL AGENCY IT STRATEGY
Travel Agency IT Strategy, Commercial model design, Organisational model
PORTFOLIO MANAGEMENT
Portfolio positioning studies, EMEA Services portfolio management
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Amadeus s.a.s.
- SENIOR BUSINESS CONSULTANT
2006 - 2009
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Amadeus IT Group
- Business Consulting, Marketing, Assistance Clientele, Manager Service
Sophia Antipolis
2005 - 2008
http://www.linkedin.com/profile/view?id=1851659&trk=tab_pro
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Amadeus s.a.s.
- Project Manager & Solutions Engineer
2002 - 2006
MARKETING PROGRAMME MANAGER.
Value Proposition: design and development, customer interviews, sales and marketing plans, market rollout projects. Design of Business and Leisure Travel Agency Consultative Selling Guides using advanced questioning techniques to understand customer strategic and operational needs, solutions gaps and opportunities and develop appropriate proposals. Design and development of the Creating Win-Win Sales Communication toolbox.
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Amadeus s.a.s.
- SERVICE DESIGN AND INTEGRATION MANAGER
2000 - 2002
Project management, Internal application design and development, Product Interaction Design (Usability, Visual interface design and Multimedia design).
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Amadeus IT Group
- Senior Marketing Manager
Sophia Antipolis
2000 - 2004
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Amadeus s.a.s.
- UNIT MANAGER INFORMATION MANAGEMENT
1997 - 2000
Project management, Information & Knowledge management, Application development and customer relations. Product management for the Amadeus problem and change management application. Development and implementation of the customer support knowledge databases, ISO certification process, Follow The Sun support organisation strategy.
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Amadeus s.a.s.
- GLOBAL CUSTOMER SUPPORT
1994 - 2002
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Amadeus s.a.s.
- TEAM LEADER
1994 - 1997
Organisation of daily helpdesk activities, agents coaching, problem solving, customer and provider relationships management.
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Amadeus s.a.s.
- SUPPORT SPECIALIST
1992 - 1994
AT THE AMADEUS FUNCTIONAL HELP DESK ( Customer support agent..
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WagonLits Tourisme
- TRAVEL AGENT
1989 - 1991
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Sophia Voyages
- TRAVEL AGENT
1986 - 1988
TRAVEL AGENT, accounting, conferences management.
