LE MESNIL ST DENIS
I've been in various positions in high-tech companies/organizations with strong customer/prospect interaction. I'm experienced at helping to understand how to apply and use technology to address & solve business issues. I would eventually like to lead and develop a team.
"OpenSource" , "Virtualization" and "Hosted Services" (Cloud, SaaS, ASP...) are the future of technology
Specialties: Applying technology to solve business issues
Ability to quickly learn and understand technology in order to identify how it can be best applied so as to get the most business benefits out of it.
Team management, leading and building. Growing people.
Workforce Optimisation, Call Centre,Product marketing, pre-sales
Mes compétences :
Centres d'appels
Workforce Management
Workforce Optimisation
Voice of the Customer
Analytics (Speech & Text)
ACD, SVI, CTI,
Recording, Quality Monitoring
