Clément THERRILLION

En résumé

Entreprises

• Salesforce - Business Development Representative

  PARIS 2016 - maintenant

• Decathlon - Vendeur Conseiller - Rayon Cycles

  Villeneuve d'Ascq 2015 - 2016 - Accueil et conseil du client
  - Analyse des besoins du client
  - Partage de mon expertise autour du vélo
  - Aide à la mise en place de la politique commerciale du rayon cycle, définition du plan de masse, choix de gamme des produits
  - Pilotage de l’activité : gestion des opérations commerciales, stocks
  - Fidélisation des clients en leur présentant l'offre et les services du magasin
  
  Objectif : Augmenter le CA du rayon (1,5 million € en 2014)

• Sopra Steria - CRM Senior Consultant

  Paris 2011 - 2015 Consulting Four years as a Consultant for Sopra Consulting, helping the clients to use digital technologies to reach
  sustainable growth in their operational, economic and social performance.
  Paris, France Intervened in various CRM and Contact Center projects in French companies in the Energy (Electricity
  * Corporate and Gas) and Banking Industries.
  Transformation
  Consulting EDF, Energy Industry, 16 months - Project Management Functional Consultant
  * 14 000 employees Transformation of the Oracle Siebel CRM system for about 8 000 end-users in a legal European context ;
  * Turnover : EUR 1,2B of ending regulated tariffs on electricity and gas. ;
  * Requirements gathering ;
  * Involved in workshop planning and facilitation ;
  * Listenned actively the end-users during the workshops and individually for more specific
  needs
  * Studied the market on a legal basis to be in accordance with the last judicial framework
  requirements
  * Participation in the design stage workshops ;
  * Analyzed the needs collected and identified gaps to drive improvements on the processes
  * Edited the requirements specifications for the latest release
  * Brought functionnal expertise to the technical team ;
  * Project Management (Agile methodology) ;
  * Managed actions, issues and risks identified on the project
  * Conducted root cause analysis and solved the issues and risks with a mitigation plan
  * Escalated the issues to the Project Manager and his management
  * Ensured that the prioritization of the deliverable was respected and that they were delivered
  on time to the customer
  * Launch of the tool ;
  * Worked on the kick-off along with the technical team the day of the launch
  * Reinforced functional assistance during the first two weeks following the launch
  * Following-up of the launch through regular kick-off gathering
  * Successful launch due to this following-up : no delay in the initial planning
  
  Key accomplishments :
  * Achieved the transformation of the CRM system before the deadline imposed by the legal
  environment in the Energy Industry in Europe
  * Ameliorated and optimized the customer underwriting process to gas and electricity supply
  * Achieved the reduction of the number of clicks to complete the underwriting process to gas
  and electricity supply
  
  Sopra Steria Engie (GDF Suez), Energy Industry, 12 months - Change Management Consultant
  
  Consulting Change Management on a new Service Center set-up for 400 end-users on a Cosmocom Technology
  * Change Management
  Paris, France * Coordinated the communication between the Functional and the Technical teams
  * Corporate * Planned and managed internal communications campaigns
  Transformation * Facilitated clients through working sessions and solution development for sensitive issues
  Consulting * Performed data analysis and performance measurement to quantify and qualify the impacts
  * 14 000 employees Key accomplishments :
  * Turnover : EUR 1,2B * Sustained strong and trusted relationships with all the business partners
  
  
  BNP Paribas, Banking Industry, 16 months - Project Management Consultant
  Management of a call for tenders aiming at industrializing a Videoconference software for 1000 bank
  branch offices and 500 end-users in a service center.
  * Call for tenders management ;
  * Identified and analyzed the functional needs ;
  * Edited the content of the call for tenders along with the technical teams
  * Managed the broadcasting of the call for tenders to the tenderers
  * Designed a support decision tool on Excel ;
  * Procured and evaluated offers from the three sub-contractors
  * Organized and animated the interviews with the sub-contractors
  * Project Management following required norms ;
  * Edited the requirements in accordance with BNP Paribas' standards
  * Modelled processes with the BPMN (Business Process Model and Notation) method
  * Kept track of the Project's resources (financial and human) and planning on Microsoft Project
  * Composed the kick-off planning
  Key accomplishments :
  * Cumplied with the CMMI (Capability Maturity Model Integration) requirements
  * Achieved agreement on program deliverables and completion dates in partnership with
  various stakeholders

• Sony Mobile - Key Account Manager

  Puteaux 2009 - 2010 Financial and Logistics Management on SAP and Excel of a Client Portfolio composed of four main
  stakeholders on the French Telecommunications market (Orange, The Phone House, Virgin Mobile and
  * Telecommunications Coriolis Telecom)
  * 8 000 employees ;
  * Turnover : $6,29B * Management of a client portfolio of four customers : Orange, The Phone House, Virgin Mobile and
  Coriolis Telecom.
  * Defined the weekly sales forecast plan and compiled and analyzed sales figures
  * Promoted the complete product range of Sony Mobile to the clients by making persuasive
  presentations and defining service offers
  * Negotiated business conditions with clients in accordance with the rules defined with the
  Country Manager
  * Managed the business cases achieved from these negotiations
  * Increased and improved the relationship with the customer
  * Monitored competitor products, sales and marketing activities
  * Financial Management of this client portofolio ;
  * Developped sales strategies to maximize the sales opportunities reaching the targets and
  goals set by Sony Mobile
  * Edited the debit notes and credit notes on SAP Sales & Distribution (SAP SD Module)
  * Followed-up these debit and credit notes and their clearance
  * Participated in the quarterly closing with the Cross Controls Team
  * Logistics Management of this client portfolio ;
  * Followed-up the sales on SAP Material & Management (SAP MM Module) : invoice
  verification, inventory management...
  * Analyzed these features with the goal of accelerating productivity and reducing the costs
  * No main delay or supplying lack was noted on this client portfolio
  
  *

• Bouygues Energies & Services - CRM Assistant Project Manager

  MONTIGNY LE BRETONNEUX 2009 - 2009 Energie & Deployment of the package software CRM Oracle CRM On Demand (OCOD)
  Project scope : 1000 end-users in France, Switzerland, England and Hungary
  Services * Project management
  Paris, France * Assisted the Project Manager on the plan development
  * Construction * Worked on the budget-making process in accordance with the goals defined by the Director
  Industry * Performed clerical tasks including filing, emailing and booking appointments
  * 12 500 employees * Workshops facilitation ;
  * Turnover : EUR 1,8B * Planned all the workshops following a specific planning given by the Project Manager ;
  * Animated the workshops along with a team of three Consultants ;
  * Collected the relevant needs from the end-users ;
  * Needs analysis ;
  * Analyzed the content of the needs reported during the workshops ;
  * Reported the needs collected ;
  * Training sessions ;
  * Organized the training sessions planning ;
  * Animated some training sessions in French and English with specific training tools (MS
  o
  Powerpoint, case studies, active listening, self scoring, 360 assessments)
  * Successful training sessions : a low number of calls to the hotline have been reported ;
  * Users feedback analysis ;
  * Monitored the users feedback and addressed the defects on a regular basis

• BOUYGUES ENERGIES ET SERVICES - Assistant chef de projet Système d'Informations

  2009 - 2009 Déploiement d’un outil CRM (Oracle CRM On Demand): étude des besoins, lancement du logiciels, formations des utilisateurs, ajustement par retours d'expérience

• Bouygues Construction - Contrôleur de Gestion

  GUYANCOURT 2008 - 2008 Préparation du contrôle budgétaire de l'exercice comptable
  - Analyse du budget 2007 et étude des écarts
  - Actualisation du budget de 2008

• CALYON - Assistant en Gestion de Crédits Documentaires

  Montrouge 2006 - 2006 Utilisation et gestion de moyens de paiement à l’international (crédit documentaire)

• Jamones Sala - Assistant Commercial

  2006 - 2006 Mission marketing de prospection du marché du Jambon Serrano en France, Autriche et Angleterre

• ATEIS France - Assistant Commercial

  2006 - 2006 Mission marketing de prospection du marché marocain de la sonorisation Public-address

• SNC Leroux - Chargé d'Export

  2005 - 2005 Chargé de transition et déclaration en douane, suivi de dossiers, vérification de documents, relations avec les clients

Formations

• TEC De Monterrey

  Mexico 2011 - 2011 Master Degree in International Management

• Grenoble Ecole De Management

  Grenoble 2008 - 2011 Master d’Etudes Supérieures en Management

• Lycée Notre Dame Du Grandchamp

  Versailles 2007 - 2008

• 2006 - 2009

• Lycée Notre Dame du Grandchamp

  Versailles 2005 - 2007

• Lycée De Villaroy

  Guyancourt 2002 - 2005

Réseau

• Alexia GAUBEY

• David MARECHAL

• Emmanuelle COROS

• Guillaume JAUMOUILLÉ

• Hélène SANCHEZ

• Loïc SAUVAGE

• Oscar HERVAGAULT

• Pauline HUON

• Samuel SAMUEL PALMA (PALMA)

• Victor BOUVIER