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Cyril VEGA

MONTPELLIER

En résumé

An experienced and trustable Services, Support and Deployment Senior Manager in high complex storage area with significant leadership experience.

Ability to lead organizations and people at international level, manage change through Six Sigma, achieve project deadlines and business targets. Experienced in programs and people management (local & remote) and leadership roles in multicultural environment contact centers with proof record of customer satisfaction and profitability gain.

Key Strengths:
• Strong leadership.
• Strong influencing and negotiation skills. Lot of sales and customer exposure to increase service attach rate. More than 20 customer visit by year in several EMEA countries (France, Italy, Switzerland, EC, Norway…)
• Recognized ability to communicate for impact at VP level (Excellent presentation skills, ops review)
• +10 Years management experience in multicultural /multilingual environment
• Excellent experience delivering customer satisfaction oriented support in High end critical storage environments
• Proven experience integrating M&A
• Experiences creating and developing expert teams from scratch
• Project management (6 Sigma certified and 6 Sigma mentor)
• Ability to collaborate with and achieve actionable results through others
• Ability to build strong and sustainable relationships
• Thrives in a pressurized environment.
• Trustable and reliable


Mes compétences :
Six Sigma
Mergers & Acquisitions
Technical support
Strategic business development
People management
Negotiation skills
Manage storage business end
Manage change
Develop people
Responsible for the effective deployment
Quality Control
Financial Analysis
Excellent presentation skills
Emerging Markets
EMEA project management
Continuous Improvement

Entreprises

  • DELL - CoPilot & Storage Emerging Market Senior Manager

    MONTPELLIER 2008 - maintenant * In charge of Finance analysis for EMEA Storage and solutions director organization. ;
    * M&A integration (EqualLogic then Compellent) ;
    * Responsible for the effective deployment and execution, of the Emerging Market countries Storage tech support with delivery for more than 40 countries in 14 languages
    * EMEA operational leader for all Compellent EMEA storage support (30 direct, 40 dotted line across EMEA)
    * EMEA project management (ADDM)
  • DELL - CoPilot & Storage Emerging Market Senior Manager

    MONTPELLIER 2008 - maintenant * In charge of Finance analysis for EMEA Storage and solutions director organization. ;
    * M&A integration (EqualLogic then Compellent) ;
    * Responsible for the effective deployment and execution, of the Emerging Market countries Storage tech support with delivery for more than 40 countries in 14 languages
    * EMEA operational leader for all Compellent EMEA storage support (30 direct, 40 dotted line across EMEA)
    * EMEA project management (ADDM)
  • DELL - European Expert Center Team Leader

    MONTPELLIER 2007 - 2008 * Creation of the Gold Technical support team in Montpellier reporting to the European Expert Centre (up to 36 direct reports)
    * During this time, I managed the business transition, the growth (from 8 to 51 engineers in 2 years) and the delivery quality in terms of customer satisfaction, cost control and OPEX.
    * Launch of ``total solution'' 80 000$ revenue by quarter.
    * European management diploma certification in FY07.
  • DELL - European Expert Center Team Leader

    MONTPELLIER 2007 - 2008 * Creation of the Gold Technical support team in Montpellier reporting to the European Expert Centre (up to 36 direct reports)
    * During this time, I managed the business transition, the growth (from 8 to 51 engineers in 2 years) and the delivery quality in terms of customer satisfaction, cost control and OPEX.
    * Launch of ``total solution'' 80 000$ revenue by quarter.
    * European management diploma certification in FY07.
  • Dell - Enterprise Server Technical support Manager

    MONTPELLIER 2006 - 2007 * Merge 2 teams and manage 30 agents, improving team spirit and standardizing processes
    * People development for a future grow to highest support level.
  • Dell - Enterprise Server Technical support Manager

    MONTPELLIER 2006 - 2007 * Merge 2 teams and manage 30 agents, improving team spirit and standardizing processes
    * People development for a future grow to highest support level.
  • Dell - Enterprise Server Technical support Manager

    MONTPELLIER 2005 - 2006 * Managing teams (30 engineers and technicians), career development, and certifications strategy.
    * Escalation management for Enterprise Server for South Europe.
    * Develop, setup and launch transition plan for outsourcing in best cost location (Casablanca). Several month working in Morocco to hire the team, set up process and ensure seamless transition for our customer and people.
    * In the same time develop people to prepare transition.
  • Dell - Technical support Manager

    MONTPELLIER 2003 - 2005 * Managing teams (30 engineers and technicians), career development, and certifications strategy.
    * Driving service center performance: customer satisfaction, cost control, productivity, revenue.
    * Leading transformation: strategic business development, 6 Sigma & continuous improvement projects.
  • Dell - Technical support agent Level 2

    MONTPELLIER 2000 - 2003
  • Dell - DELL: Technical Support agent January

    MONTPELLIER 1999 - 2000
  • Labinal (Valeo) - Assistant for IT manage

    1998 - 1999
  • IBM Global Services - Main Frame tester

    Bois-Colombes Cedex 1997 - 1998
  • Armée de terre - Sergent

    1996 - 1997
  • CEA Saclay - Developer

    Gif-sur-Yvette 1995 - 1996

Formations

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