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Emilie CLEMENT

Bâle

En résumé

De nature organisée, j'ai un réel goût du travail bien fait et rigoureux.
Très sensible à la satisfaction client, je mets tout en oeuvre pour améliorer les différents process.
J'aime également acquérir de nouvelles compétences et partager les miennes.
Toujours à l'écoute, je sais m'adapter à chacun.

Mes compétences :
Automobile
Communication
Publicité
Secretariat
Autodidacte
IPTV
terms and conditions
financial management
fidélisation Preparing
e-Business
benefit analysis
Restaurants
Newspapers
Microsoft Office
Marketing
Managerial Skills
Enterprise Resource Planning
Aircraft
Rigueur

Entreprises

  • Swiss International Air Lines - Consultant Premium Travel Services

    Bâle 2016 - maintenant
  • SWISSPORT - Euroairport - Agent d'escale

    2014 - 2016 *Station agent

    Accountable for assisting passengers with additional check-in, ticketing requirements, seat
    assignments, changes to itineraries and aircraft boarding. Perform all duties in accordance with
    company policies and procedures. Proficient with the reservation systems of the different airlines.
    Interact professionally with passengers, coworkers, and the public. Communicate pertinent
    information to passengers, supervisors, managers, and other outstations/Hubs with a need-to-know in
    a timely manner. Close flights by completing required procedure. Respond to passenger
    questions/complaints as necessary.
  • LE PARADIS DES SOURCES - Chef de rang & Head Waitress

    2013 - 2014 Responsible for overseeing the restaurant section of the cabaret, ensuring high standards of service
    were maintained at all times. Guiding and evaluating performances of workers. Demonstrated ability
    of building rapport with guests as well as managing a team.
  • Le Paradis des Sources - Chef de rang et Barmaid

    2013 - 2014 Mise en place de la salle et des bars, accueil de la clientèle et placement en salle.
    Service et organisation de mon rang et management de 1 à 3 commis de salle.
    Prise de commande, encaissement.
  • PASSMAN SAS - Sales engineer

    2013 - 2014 Offering to hotels and holiday camps personalized WIFI equipment as well as Internet Protocol television (IPTV) and electronic business center by identifying the customer's current and future requirements. Liaising with both current and potential clients to develop existing and new business opportunities. Responsible of the north-east part of France as well as Luxembourg. Preparing reports
    for head office and senior managers. Negotiating tender, contract terms and conditions. Traveling to
    visit potential clients. Target expected from senior management: 20 000 EUR per month, target achieved
    on average: 33 000 EUR per month.
  • Passman SA - Ingénieur commerciale

    Villeurbanne 2013 - 2014 Développement et fidélisation d'une clientèle hôtelière sur le nord-est de la France et le Luxembourg
  • GEOLID - Conseillère commerciale

    Lyon 2011 - 2012
  • GEOLID - Field sales representative

    Lyon 2011 - 2012 vente de google adwords, creation d un site optimisé a la prise de contact, aide a l optimisation.
    Demonstrating how a product meets a client's needs. Working with existing customers to help them
    get the most out of the products they have bought.Prospection terrain et téléphonique (10 RDV en
    R1/semaine), vente de publicité sur Internet par le biais d'un outil générateur de leads qualifiés, suivi
    des impayés, fidélisation Preparing and presenting potential cost benefit analysis to potential
    clients. . Demonstrating products, services and solutions to potential clients.
  • TOYOTA AUTO SPRINTER - SECRETAIRE COMMERCIALE

    2010 - 2011
  • TOYOTA AUTO SPRINTER - CONSEILLERE COMMERCIALE VN

    2009 - 2010
  • TOYOTA AUTO SPRINTER - Sales counselor /sales & secretary

    2009 - 2011 TOYOTA AUTO SPRINTER
    secretary new and used vehicles
    Expertise in new and used vehicle sales, client relations, pricing strategies and needs assessment,
    marketing, financial management, purchasing, administration, car registration, checking and completing paperwork. Maintaining existing, long-term relationships with customers and ensuring satisfaction at all time.
  • PARUVENDU - Sales counselor

    2008 - 2009 Prospecting for new clients (at least 2 per week). Selling commercial spot in newspapers and the Internet, creating diagrams used in the manufacture of advertisement. Developing new leads and maintaining regular contact with existing contacts through phone calls and public workshops.
  • PARUVENDU - CONSEILLERE COMMERCIALE

    2008 - 2009
  • ACTEA - Technical sales representative

    Lille 2007 - 2008
  • FIAT ALFA LANCIA - Sales

    2007 - 2007
  • TOYOTA PORTE OUEST - Sales

    2005 - 2006
  • CSC - Sales representative

    MONTAUBAN 2003 - 2005

Formations

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