Florence LANTUÉJOUL

En résumé

Entreprises

• Marriott executive Appartments Manama - PR & Marketing Executive

  2013 - maintenant

• JW Marriott Cannes & AC Hotel Ambassadeur Antibes-Juan les Pins - Sales Coordinator

  2013 - 2013 Serve as the point of contact for clients and communicate with them by phone and email to promote both properties.
  Site inspection of potential incoming group, or corporate agreements, for both properties
  Promote both properties through emails and phone calls
  In charge of leisure market and special corporate local accounts.
  Negotiated for 2014 special corporate and leisure rates in face to face.
  Dealing with conflicts and specific requests of FIT contracts.
  Weekly production reports of several markets
  Building new relationship, and loyalty with contracting managers

• JW Marriott Cannes & AC Hotel AMbassadeur Antibes-Juan Les Pins - Trainee

  2012 - 2013 Promote awareness of brand image internally and externally for the JW Marriott and the AC Hotel brands.
  Follow-up on e-commerce reports with the e-commerce manager on how to improve our e-reputation through SEO and social networks like Facebook
  Organised customer event with a defined budget of euro 10 000
  Action plan F&B activities for both properties, communicate internally and externally about a new concept restaurant.
  Update official website, with pictures, texts, offers with Epic and Brandworks. Oversee other websites (tour operators, e-channels, tourism office) to keep them updated.
  Follow-up on e-commerce reports with the e-commerce manager on how to improve our e-reputation through SEO and social networks like Facebook
  

• VILLA MAILLOT - EXTRA - Waitress at the bar, and for breakfast service

  2012 - 2012

• MARRIOTT PARIS RIVE GAUCHE HOTEL & CONFERENCE CENTER - Trainee Event department

  2011 - 2012 Updating "Banquet order function" in the planning software "Opera"
  Participate in the validation of performance with internal operational teams
  Prepares customer appointments and visits with business event Manager
  Updating Banquet order function in the planning software Opera, of corporate, leisure and social events (GSK, Miki Travel)
  Follow-up with satisfaction survey, and billing
  Participate in the validation of performance with internal operational teams
  Prepares customer appointments and visits with event Manager
  In charge of small groups including until 100 persons (Thales)
  Assisting for bigger event until 2000 persons
  Facing clients (pre-con, post-con, sales visits…)
  

• MARRIOTT PARIS RIVE GAUCHE HOTEL & CONFERENCE CENTER - Trainee and employee at Front Desk

  2010 - 2011 Front desk and Back office: Room control (manage individuals check-in, dispute, billing follow up) and Tour Coordinator (manage corporate and leisure groups upcoming, billing follow up)
  Retain customers by explaining the Marriott Rewards program and the inscribing
  Sell rooms and upsell to ensure the best fill rate (3rd best up seller among 27 persons)
  Greet customers, observe the procedures, standards and values Marriott
  Integrated in a 30 persons multicultural team
  

• INTERFACE TOURISM - POLE HOTELLERIE - STAGE COMMERCIAL & MARKETING

  2009 - 2010 Company sales representative for two luxury hotels in Morocco: L'Heure Bleue Palais - Relais & Chateaux (Essaouira) and Palais Dar Ambre (Marrakech)
  Canvassing wedding planners segment
  Facing B to B with the manager, then alone with travel agencies
  Follow-up of groups with DMC
  Preparation and participation in trade fairs and workshops (Wedding Fair at the Carrousel)
  

• HOTEL MARIGNAN CHAMPS-ELYSEES - STAGE COMMERCIAL & MARKETING

  2008 - 2009 Home booklet for new employees
  Creation of factsheets in French, English, and for Russian market.
  Assist to develop new restaurant concept in local area (competitive intelligence, new menu, internal collaterals)
  Expense report, benchmark, monthly production markets
  

• CRIOM - Employée à temps partiel

  2007 - 2007 - enregistrement de factures
  - envoi de courrier à l'international
  - analyse du C.A. par rapport à l'année précédente

• Maiffret Champs-Elysees (master chocolatier) - Waitress - cashier

  2007 - 2009 Week-end job
  POS and inventory management
  Inform and advice guests in different languages
  Service attitude indoor, and outdoor
  

• Monoprix - Ddelicatessen seller

  Clichy 2006 - 2007

Formations

• EFHC

  Paris 2011 - 2013 MASTER
  
  Communication, Web-marketing, e-business, management, SEO, SEA, negotiation, management database, business strategy, geopolitics

• EFHT Ecole Française D'Hotesse Et De Tourisme (Paris)

  Paris 2010 - 2011 LICENCE
  
  Tourism, catering, revenue, marketing, human resources, oenology, service attitude, management, accounting, some classes in English.
  Chinese and Russian lessons.

• IEMI - CMH

  Paris 2007 - 2010 BACHELOR

• Lycée Sainte Ursule Louise Bettignies

  Paris 2000 - 2007 BAC S - A level biology option

Réseau

• André BELLIOT

• Florian ESTEVE

• J-Colombe AMUSAN

• Matthieu MATTHIEU JARDIN

• Patrick FERRARIS

• Savina ZABOLOTNII

• Sylvette AIGUIER

• Univers GONZALEZ

• Zaiter MARWEN