Menu

Florence ROUILLÉ

COURSON MONTELOUP

En résumé

INTERCALL (global specialist Audio + Web + Visio Multipoint Conferencing)


14 years working in Genesys Intercall


2010 : Internal Account Manager
• Development of a middle market clients : existing clients + leads + prospect

2008/2009: Account Development Manager
• Development of key accounts in collaboration with key account managers
• More collaborative tools to propose with new partners Web & Visio


GENESYS Conferencing (global specialist Multipoint Conferencing)

2006/2007: Account Development Manager
• Development of key accounts in collaboration with key account managers

2004/2005: FLEX Team
• Development & assistance Event (audio part + rich media part)
• Development & management of small middle markets incoming calls

2001/2003: Product Manager France (TeleEvent) at the operational level
• Event Expert in the rich media sales team
• Development of procedures:
- Reservations TeleEvent with our UK call center interface (Customer / Client Services)
- Interco Rates and Customer Pricing interface (commercial service)
- Billing between Genesys Genesys UK and France (Accounting Department Interface)
• Business Marketing: development of specifications, product descriptions, prices ...

1996/2001: Customer Audio Service
• Interface Customer / Sales Force: daily monitoring records, dispute resolution / use and training of products and services.
• Relationship with suppliers: management and stock trading
• Customer TeleEvent and Videoconferencing Manager from 1999/2000

1995/1996: Téléactrice
• Making appointments by phone for the sales force.

Mes compétences :
dynamique

Entreprises

  • Genesys Intercall - Responsable Grands Comptes

    2011 - 2011

Formations

Réseau

Annuaire des membres :