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Gaetan ROUSSEAU

Bruxelles

En résumé

Actuellement en free-lance sous contrat avec la commission européenne. Architecte BMC Atrium CMDB.

Référant technique pour l'établissement du modèle sous BMC Atrium CMDB 7.6.04 SP4

Coordination la mise en place par les équipes techniques des inventaires techniques spécifiques et intégration dans le modèle de données de la CMDB.

Définition et mise en place des architectures de production et développement.

Evaluation des nouvelles versions et développement des nouvelles intégrations techniques, rédaction de documents de changement pour confier la mise en production à l'équipe des opérations.

Mes compétences :
ARS
CMDB
ITIL
ITSM
Remedy
SQL
Linux

Entreprises

  • European Commission - Back Office CMDB

    Bruxelles 2007 - maintenant Back Office CMDB – Application Administrator
    - Design of the architectures of the development and production environments.
    - Definition in collaboration with the Monitoring Back Office of the Service Impact Model.
    - Installation of the Remedy server group platform (AR version7.1.00 Patch 004 200808100630 and CMDB 2.1.00 patch 004) for the production and single server for development.
    - Development of workflow to deploy the Service Impact Model on 1500 applications
    - Release in production of 50 applications for the Service Impact Management.
    - Installation and tests of the 7.5 version for ARS, ITSM, CMDB and SLM and SRM 2.2.00 patch 003 in order to make a Proof of Concept of the new functionalities. Carrying of the production developments on the POC platform.

  • PROSODIE - Project Manager

    Boulogne-Billancourt 2005 - 2007 Project Manager for the Department of Conception Analysis and Realisation of the IT Direction.
    - Project Manager for the deployment of SDS: the tool used to manage Incident Management, Change Management, Asset and Configuration Management. Tool based on BMC Remedy ITSM 6.3. Responsible for the migration to ITSM 7. Management of the integrator, accountable for the best integration with existing tools, planning the budget, accountable for the respect of the delays, validation of the technical options chosen by the integrator and the adequacy between the needs of the ownership and the existing tools.
    - Leader for the study of Deployment and Discovery Tools that will be used to maintain the data of the CMDB up to date.
    - Implementation of a two ways Gateway between SDS and the hyper visor (NETCOOL – IBM)
    - Responsible for the best possible integration with the existing IT tools of a software for IP addresses provisioning: IP Master from EFFICIENT IP.
    - Responsible for the best possible integration with the existing IT tools of a software for vulnerability manager: Vulnerability Manager from Criston.

  • CAP GEMINI - Developer and then Team Leader

    SURESNES 1999 - 2005 Team leader of the development Team Department Customer Relationship Tool of the OutSourcing Services Division (4 people).
    - Technical referent for the solution: Troubleshooting tickets and Change Management Tool special to CGEY developed on ARS: EARS, this tool allows communications with other troubleshooting tickets tools; A specific dynamic, customer oriented, web reporting tool (based on Java, SQL Server, IIS and Crystal Report) which allows following of SLA on EARS tickets, phone call center statistics and supervision: SARA; gateways between EARS and customers application: EIG
    - Set up of Helpdesk to Helpdesk services and development of a Helpdesk to Helpdesk service through mail.
    - Database Administrator of the MS SQL Server 7.0 database used by SARA (creation of indexes, query optimization, stored procedures developments, set up of maintenance plans, set up of SARA's supervision through Patrol and HPOV)
    - Preparation and realisation of upgrades and merges ( upgrade form ARS 4.5 to ARS 5.0.1 and merge of a ARS 4.0 server into a ARS 5.0.1 server).
    - Technical coordination with the European Work Group
    - Set up of solutions for CGEY Canada and CGEY Belgium (SARA)
    - Contribution to the definition of a global reporting tool for CGEY World wide
    - Contribution to definition of new EARS versions
    - Contribution to pre-sales relative to EARS, senior consultant for implementing ARS in customer's environments.

    Design Development and Integration: CGEY EARS : troubleshooting tickets tools used by CGEY
    2200 users, 230 customers, 10 000 tickets/week
    - Development with ARS and ARWEB
    - SARA project: active contribution to the definition of a global reporting tool (ACD, EARS, Supervision..)
    - SARA Project: Development of the reporting database (MS SQL Server 7.0) – Administration of this database

    Developer: Air Liquide
    - Development of an application to manage orders and billing
    o UNIX SYBASE : TSQL
    Developer : EDF SGEP (Systeme de Gestion Prévionnel de Production de l’électricité e.g.(Tool used by EDF to forecast the needs of electricity in France regarding to history of previous needs and weather)
    - Application Management Project, environment: MVS FORTRAN

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