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Holiday Inn Paris Porte de Clichy (Paris)
- DUTY MANAGER
2013 - maintenant
- In Charge of a team of 12 Receptionists and Supervisors
- Assist The Front Office Manager/ Replace the Front Office Manager in case of absence
- Working in collaboration with the different Head of Services
- Supervise the technical and qualitative norms
- Assure the security in collaboration with the Security Service
- Responsible for the team training
- Participation at the recruitment and at the integration of new collaborators
- In Charge of convey Holiday Inn Spirit in all Services of the Hotel
- Assure the quality of the inter-service communication
- Establishing procedures and assure their application
- Participation at front desk tasks: Check in/ Check out, Standards etc...
- Control of reservations, invoices and payments
- Responsible of the Guest Relation Service, managing of conflict customers
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holiday inn Paris Porte de Clichy
- Chef de Brigade
2012 - 2013
- Participation to the organization of the Front Office Department to provide and maintain a service of high quality
- In charge of the management of inventory and furniture orders
- Participation at front desk tasks: Check in/ Check out, Standards etc...
- Control of reservations, invoices and payments
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Posh Hotel (Sydney, Australia)
- Front Office Manager
2010 - 2011
- In Charge of receptionists’ team
- Recruitment of new collaborators and their training
- Optimize and establish procedures
- Organization and control of the Housekeeping task
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La Lingua Language School (Sydney, Australia
- French Teacher
2010 - 2010
- Prepare and give classes of french for a multicultural English-speaking public
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Ibis Gare Matabiau
- Night Auditor
2008 - 2010
- Participation at front desk tasks: Check in/ Check out, Standards etc...
- Supervise the daily work of the team and day-end closing
- Preparation of breakfast
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Akerys (Toulouse)
- Responsable contrôle qualité
2007 - 2009
• Conduite des audits qualité et développement d’outils de fidélisation Grands Comptes
• Formation de la force de vente aux normes Grands Comptes et amélioration des process de
démarchage commerciale résultant en augmentation significative du taux de transformation des
ventes.
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Set Idiomas (Cordoba, Argentina)
- French Teacher
2006 - 2006
- Prepare and give classes of french for Hispanic public
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Set Idiomas (Cordoba, Argentina)
- French Teacher
2006 - 2006
- Prepare and give classes of french for Hispanic public
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Scuola Media di Sant'Ambrogio (Milan, Italia)
- French Teacher
2005 - 2006
- Prepare and give classes of french for an Italian public
- Organization of trips to France for teenagers
