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MDS Pharma Services
- Team Leader Customer Support
maintenant
Line management responsibilities including performance management and staff development, training/mentoring, and workflow management.
- Team management: set and communicate guiding goals; provide feedback and keep team informed; delegate and develop people’s performance; holds people accountable; provide coaching, measures accomplishments; skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace changes; build motivated, highperforming teams to achieve common goals.
- Workload Management: Scheduling; preparation and review of working instructions.
- Daily management of projects and issues with Project Management, Laboratory Operations and Logistics departments
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MDS Pharma Services
- Coordinator Customer Support
maintenant
Monitoring of clinical trials from the set-up to the study closure.
- International customer service
- Re-supply Management, Frozen Recall, query management, laboratory report provision.
- Customer Support Hotline to support investigator sites across Europe and Asia.
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BW Marketing
- Sales Project Leader
maintenant
Launching new products in mass-markets, being the primary contact for clients and sales teams.
- Key contact with clients: set up sales objectives, metrics and reporting tools. Hold regular meetings.
- Support the Business Development Team.
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Clearstone Central Laboratories (formerly MDS Pharma Services)
- Contracts and Proposals Manager
maintenant
Budget and proposal development and Contracts management for international clinical research services.
- Key Proposals and Contracts Manager for Strategic Accounts.
- Review of Request For Proposal, organization and coordination of cross-functional meetings to prepare proposal and risk assessment. Creation of budget and proposals, study design, matrix ”leadership” skills.
- Representation of Proposals and Contracts department at bid defence meetings, presentation and negotiation with clients.
- Contract review and coordination with internal and external legal departments
- Involved in initiatives for the improvement of proposal development activities (new tools for budgeting, communication between tools).
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SGS Early Clinical Development
- Business Development Manager
2012 - maintenant
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Clearstone Central Laboratories
- Director Business Development
Paris
2009 - 2011
Global account management and New business development for Central Laboratory services (Phase I-IV)
- Identify and develop relationships with key decision makers within existing and new client base.
- Establish new client contacts.
- Represent company at client meetings and Industry international events in USA and Europe.
- Request for Proposal generation and follow-up: bid defense, negotiate contracts.
- Be Responsible for client communication and satisfaction to ensure repeat business.
- Coordinate efforts to improve the customer experience at the point of sale.
